Job Summary

• The Waitress is responsible for providing excellent customer service to guests, ensuring a pleasant dining experience at the hotel’s restaurant, lounge, and bar areas.
• She takes orders, serves food and beverages, maintains cleanliness, and ensures all guests are attended to promptly and professionally.

Key Responsibilities
Guest Service:

• Greet guests warmly and escort them to their tables.
• Present menus, explain specials, and answer customer questions.
• Take food and drink orders accurately and relay them to the kitchen/bar.
• Serve meals and beverages efficiently and with courtesy.
• Check on guests regularly to ensure satisfaction.
• Handle customer complaints politely and report issues to the supervisor.

Operational Duties:

• Set up dining areas before service (tables, cutlery, condiments).
• Clear and clean tables after guests leave.
• Keep the restaurant, lounge, and bar area tidy at all times.
• Assist with stocking supplies (napkins, glasses, trays, etc.).
• Ensure compliance with hotel hygiene and safety standards.

Cash Handling:

• Present bills and process payments accurately (POS or cash).
• Maintain proper record of transactions as required.

Teamwork & Communication:

• Work closely with kitchen staff, bartenders, and fellow waiters.
• Communicate guest needs and special requests clearly.
• Participate in team briefings and training sessions.

Qualifications & Skills

• SSCE/OND qualification minimum.
• Previous experience as a waitress is an advantage.
• Good communication and interpersonal skills.
• Neat appearance and good personal hygiene.
• Ability to multitask and work under pressure.
• Customer-friendly attitude.
• Basic math and POS handling skills.

Work Conditions:

• Shift-based schedule (morning, afternoon, or night).
• Long standing hours may be required.
• Must be available during weekends and holidays

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Job Summary

• The Porter is responsible for welcoming guests, assisting with luggage, maintaining cleanliness in public areas, and supporting front-office operations. The role ensures smooth guest movement and contributes to the overall comfort and satisfaction of guests throughout their stay.

Key Responsibilities
Guest Assistance:

• Warmly welcome guests on arrival.
• Assist guests with loading and unloading luggage.
• Escort guests to their rooms and explain room features when required.
• Arrange taxis or assist with transportation needs.
• Provide directions and information about hotel facilities and nearby attractions.

Luggage & Delivery Duties:

• Label, store, and retrieve guest luggage safely.
• Deliver messages, parcels, amenities, or room service items to guest rooms.
• Assist with group check-ins and luggage coordination.

Front Office Support:

• Support front desk staff during busy hours.
• Help manage the lobby area and guide guests when needed.
• Monitor guest arrival/departure flow for smooth operations.

Cleanliness & Maintenance:

• Keep lobby and entrance areas clean, organized, and welcoming.
• Report any maintenance or safety issues immediately.
• Assist in keeping trolleys, carts, and equipment clean and serviceable.

Security & Safety:

• Monitor entry/exit points and inform security of suspicious activity.
• Follow all safety and emergency procedures.
• Ensure guests’ belongings are handled with care and confidentiality.

Qualifications & Skills

• SSCE minimum qualification.
• Previous experience in hospitality or customer service is an advantage.
• Good communication and interpersonal skills.
• Physically fit and able to lift heavy luggage.
• Neat appearance and good personal grooming.
• Polite, respectful, and service-oriented attitude.
• Ability to work shift schedules, including weekends and holidays.

Work Conditions:

• Long standing and walking hours.
• Shift-based work (morning/afternoon/night).
• Frequent interaction with guests.