• The Head of Operations will oversee and coordinate all security operations, ensuring efficient service delivery, regulatory compliance, and alignment with the company’s strategic goals.

Key Responsibilities

• Oversee daily operations across all security divisions.
• Implement and enforce Standard Operating Procedures (SOPs).
• Supervise guard deployment, patrols, and field operations.
• Manage incident response, reporting, and quality control.
• Ensure regulatory compliance and operational efficiency.
• Prepare operational reports and support strategic planning.

Requirements

• Bachelor’s degree in a relevant field (MBA or certification is an advantage).
• 5-10 years’ operational leadership experience, preferably in the security sector.
• Strong leadership, organizational, and risk management skills.
• Proven experience managing large teams and multi-site operations.

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Roles and Responsibilities

• Attracting new clients by innovating and overseeing the sales process for the business
• Identifying and researching opportunities that come up in new and existing markets
• Preparing and delivering pitches and presentations to potential new clients
• Combining efforts and fostering a collaborative environment within the business as a whole
• Creating positive, long-lasting relationships with current and potential clients
• Maintaining client activities in CRM
• Developing and presenting proposals customized for each client specific business needs
• Ensuring excellent customer service through regular client follow up
• Developing rapport with key decision makers
• Translating proposals into ready-to-sign contracts
• Owning the sales lifecycle from prospecting to implementation
• Managing virtual and in-person sales meetings

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of Proven experience in a similar role business development role within the security services industry or related sectors.
• Strong understanding of the security management services industry in Nigeria.

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