Responsibilities

• Conduct outbound calls to existing and potential customers to promote and sell the company’s products and services.
• Respond to inbound customer inquiries, providing detailed information about products and services to drive sales.
• Accurately record customer details, purchase orders, and transaction information in the CRM system.
• Process customer orders efficiently, ensuring accuracy and timely fulfillment.
• Identify customer needs and recommend appropriate products and services to meet their requirements.
• Generate new leads through cold calling, referrals, and follow-up on marketing campaigns.
• Maintain and manage customer accounts, ensuring customer satisfaction and retention.
• Build and maintain strong, long-lasting relationships with customers to encourage repeat business and referrals.
• Follow up with customers post-sale to ensure satisfaction, resolve any issues, and identify additional sales opportunities.
• Handle customer objections and rejections professionally, using sales scripts and objection-handling techniques provided by the company.
• Continuously stay updated on product knowledge, industry trends, and competitor activities to effectively position the company’s offerings.
• Collaborate with the sales team and other departments to share customer feedback, coordinate efforts, and improve overall service delivery.
• Meet or exceed daily, weekly, and monthly sales targets and performance metrics, including call volume, conversion rates, and revenue goals.
• Maintain a high level of professionalism, enthusiasm, and product knowledge during all customer interactions.

Requirements

• Candidates should possess relevant qualifications with 1 – 3 years experience.

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