Job Description

• We’re looking for a driven, hands on Restaurant Manager who thrives in a fast-paced environment and genuinely enjoys leading people. The ideal candidate has an instinct for operational excellence, a passion for customer service, and the ability to bring out the best in their team.
• This role isn’t just about managing it’s about creating an atmosphere where both guests and employees feel valued, energized, and proud of the work being done every day.
• (We also believe that great leadership comes in many forms. Female professionals with strong people and operational skills are especially encouraged to apply your perspective and leadership style are highly valued in our growing team.)

Key Responsibilities
Daily Operations & Service Excellence:

• Oversee all aspects of daily restaurant operations, ensuring speed, quality, and accuracy in every order.
• Maintain high standards of food safety, cleanliness, and product presentation in line with company and regulatory guidelines.
• Monitor key performance indicators (KPIs) such as sales, labor, and waste, making real-time adjustments to achieve daily targets.

Team Leadership & Development:

• Lead, train, and motivate a team of shift leaders and crew members to deliver outstanding service and teamwork.
• Conduct regular coaching sessions, performance reviews, and hands-on training to build confidence and accountability.
• Foster a positive work culture that encourages initiative, respect, and ownership among all team members.

Guest Experience:

• Lead by example in creating a welcoming, efficient, and friendly environment for every guest.
• Resolve customer concerns quickly and effectively, turning challenges into opportunities to build loyalty.
• Monitor service flow and make proactive adjustments to ensure guests are served promptly and accurately.

Financial & Operational Performance:

• Manage daily cash handling, inventory control, and cost management to meet profit and loss (P&L) objectives.
• Analyze sales trends and local market dynamics to identify opportunities for growth and improvement.
• Execute marketing or promotional initiatives at the store level to drive traffic and sales.

Compliance & Safety:

• Ensure full compliance with health, safety, and labor regulations at all times.
• Conduct regular audits of kitchen, storage, and dining areas to maintain standards.
• Manage incident reporting and follow-up actions in coordination with the Operations team.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 3-10 years experience.

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Description

• The Internal Control Manager is responsible for safeguarding the company’s assets, ensuring compliance with hospitality industry standards, and maintaining operational integrity across all departments.
• This role drives a culture of accountability by assessing risks, monitoring key control processes (cash handling, procurement, inventory, guest billing, etc.), and implementing corrective actions that enhance financial accuracy and operational efficiency.

Key Responsibilities
Risk Assessment & Control Framework:

• Map, evaluate, and regularly update business processes (front office, F&B, rooms, purchasing, payroll, spa, events) to identify potential control gaps or exposure areas.
• Develop, document, and continuously refine the internal control framework in line with hotel brand standards and local regulatory requirements.
• Conduct periodic risk-based audits focused on operational and financial areas unique to the hospitality environment.

Operational Controls & Process Improvement:

• Oversee cash and credit control procedures across outlets, ensuring accurate daily reconciliation, float management, and variance resolution.
• Review procurement-to-payment cycles to verify vendor authenticity, price competitiveness, and adherence to approval matrices.
• Monitor inventory management for food, beverage, minibar, and housekeeping supplies; enforce cycle counts and loss prevention measures.
• Work closely with operational heads to streamline procedures without compromising compliance or guest experience.

Compliance & Reporting:

• Ensure compliance with internal policies, brand audit requirements, and statutory regulations (tax, data protection, labor, etc.).
• Prepare clear, data-driven internal control reports and present findings with actionable recommendations to management and ownership.
• Track remediation plans and verify that all audit points are closed within agreed timelines.

Training & Culture of Control:

• Conduct regular training sessions for department heads and team members on internal control principles, fraud prevention, and ethical conduct.
• Act as the control liaison between corporate office, property management, and external auditors.
• Promote accountability and control consciousness throughout the property.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, or Business Administration (CPA, ACCA, CIA preferred).
• Minimum of 5 years of experience in internal audit, finance, or internal controls within the hospitality sector.
• Proven ability to translate audit findings into practical, property-level solutions.
• Excellent analytical skills, integrity, and diplomacy in handling sensitive operational matters.

Key Competencies:

• In-depth understanding of hotel operations and cost control mechanisms.
• High attention to detail with the ability to identify inefficiencies and propose improvements.
• Strong communication and interpersonal skills to work effectively across departments.
• Business-minded approach balancing control with operational practicality.