Job description

• Ensure timely completions of programme surveys for monitoring and Evaluation
• Support entrepreneurs in the timely completion of courses on the Learning Management System (LMS) platform.
• Track and document entrepreneurs’ learning progress and survey completion status.
• Provide guidance and technical support to entrepreneurs navigating the LMS platform.
• Support with the implementation of Business Pitch and NSME Clinic for the training programme.

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Job description

• Analyse user engagement, feature adoption, and retention data to assess digital product performance.
• Monitor customer behaviour, conversion funnels, and usage trends to enhance overall product experience.
• Prepare management reports by identifying and stating trends, patterns, and predictions based on relevant data sets related to the digital platform.
• Analyse data, provide insights, and make recommendations as needed on how to improve existing features and to support an actionable decision-making process.
• Implement data quality monitoring that alerts the team of possible data issues, as well as monitor and troubleshoot operational or data issues in data pipelines.

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