Role Description

• The ATEX Field Agent is responsible for identifying, engaging, and onboarding qualified businesses onto the ATEX platform through TOFA’s marketplace initiative.
• The role requires a proactive and detail-oriented individual who can verify business eligibility, collect accurate data, and ensure compliance with ATEX onboarding requirements.
• The Agent will work closely with the Supervisor and Project Lead to achieve set targets and maintain the integrity of the data collected.

Key Responsibilities

• Identify and onboard qualified businesses that meet ATEX selection criteria (registered, active, and currently trading).
• Verify and collect complete, accurate, and up-to-date information from businesses using the assigned TOFA Agent link.
• Ensure all data submissions comply with ATEX and TOFA standards for accuracy and completeness.
• Engage business owners professionally to explain the benefits and requirements of the ATEX platform.
• Collaborate with the Supervisor and Project Lead to receive feedback, guidance, and necessary support for field activities.
• Track onboarding progress and provide timely reports on activities and challenges encountered.
• Maintain confidentiality and uphold ethical standards throughout the onboarding process.
• Perform any other duties assigned by the Supervisor or Project Lead.

Reporting Line:

• Reports to the Supervisor and Project Lead.

Requirements

• Interested candidates should possess an SSCE, FSLC, OND, NCE, HND, or a Bachelor’s Degree
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in data collection.
• Ability to work independently and meet set targets.
• Basic knowledge of business registration and trading requirements.
• Good digital literacy, including data entry and online reporting tools.
• Self-motivated, reliable, and results-oriented.

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Role Purpose

• We are seeking a highly organized and technically skilled Commissioner to oversee the sealing, commissioning, and documentation of installed meters.
• This role ensures quality compliance, timely resolution of escalations, and effective coordination of installation teams across Business Units.

Key Responsibilities

• Seal, commission, and upload all installed meters within 24 hours.
• Resolve all escalated rejections within 24 hours.
• Ensure 100% quality and accuracy in daily meter installations, escalating non-compliance.
• Monitor and enforce a minimum of 4-meter installations per Installer daily.
• Plan, coordinate, and supervise tasks of Installers and Assistants in line with approved schedules and SLAs.
• Maintain accountability for meters, materials, seals, and work tools issued to field teams.
• Resolve escalated customer complaints within 48 hours, ensuring 95% compliance.
• Uphold professional conduct, safety standards, and a zero-extortion policy.
• Submit the following reports with zero errors and on schedule:
• Daily Activity Report – by 10:00 AM daily
• Weekly Meter Stock Report – Close of Business every Friday
• Seal Utilization Report – Close of Business every Friday

Minimum Requirements

• First Degree in Electrical Engineering or a related field.
• Minimum of 2 years relevant experience.
• Ability to multitask and meet strict deadlines.

Skills & Competencies:
Technical Competencies:

• Electricity Regulations and Policies
• Customer Support and Payment Solutions
• Energy Loss Reduction Techniques and Management

Behavioural Competencies:

• Strong communication and interpersonal skills
• Supervisory and managerial capabilities
• Problem-solving and decision-making skills
• Effective time management and coordination
• Resource management and business focus

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