Mission Statement

• To lead Christian Miracle Hospital in delivering exceptional Christ-centered healthcare while driving business growth, operational excellence, and spiritual transformation of our community through compassionate service and innovative healthcare solutions.

Job Summary

• To oversee the daily operations, financial health, and strategic growth of the hospital. You are the “Chief Revenue Officer,” responsible for transforming the hospital into a profitable brand while maintaining high spiritual and clinical standards.

Core Responsibilities
Medical / Operational Leadership:

• Oversee daily hospital operations to ensure smooth workflow and efficient patient care across all departments.
• Ensure compliance with Nigerian healthcare regulations, NHIS accreditation standards, and industry best practices.
• Develop and implement strategic plans for service expansion, quality improvement, and resource optimization.
• Manage financial records, budget preparation, cost control, and revenue generation initiatives.
• Coordinate patient flow management to minimize wait times and maximize patient satisfaction.
• Cost Control: Audit inventory weekly to prevent pilferage of drugs and consumables.
• Staff Performance: Conduct monthly appraisals based on financial targets (KPIs) and patient satisfaction scores.
• Service Excellence: Ensure waiting times are under 20 minutes and the facility is spotless

Business Development & Marketing:

• Develop and execute comprehensive marketing strategies to increase patient acquisition and market share in Enugu and surrounding areas.
• Revenue Generation: Develop and execute a strategic marketing plan to increase monthly patient registration by 20% and surgery bookings by 15%.
• Partnership Management: Secure retainerships with at least 3 new corporate organizations (banks, schools, NGOs) per quarter.
• Lead Conversion: Manage the “Patient Pipeline.” Ensure every enquiry (phone/walk-in) is followed up until they register or book a procedure.
• Digital Marketing: Oversee the hospital’s social media presence, ensuring daily posts of “Testimonies” and health tips to drive engagement.
• Maintain and nurture relationships with referring physicians, corporate clients, community leaders, and religious organizations to generate consistent patient referrals.
• Implement digital marketing initiatives including social media presence, website optimization, and online patient engagement platforms.
• Organize community health outreach programs, seminars, and health education sessions to build brand awareness and trust.
• Set monthly patient acquisition targets for all departments and monitor performance against KPIs.

Staff Leadership & Christian Values:

• Recruit, train, and mentor a team of born-again Christian staff who align with the hospital’s mission and values.
• Foster a culture of excellence, compassion, and Christ-like service among all hospital personnel.
• Conduct monthly performance evaluations with clear KPIs and provide coaching for underperforming staff.
• Ensure all staff maintain impeccable grooming, professional deportment, and courteous communication with patients and visitors.

Responsibilities

• Identify partnership opportunities
• Develop new relationships in an effort to grow business and help company expansion
• Maintain existing business
• Think critically when planning to assure project success

Key Performance Indicators (KPIs – Monthly)

• Patient acquisition growth rate (minimum 15% month-over-month)
• Revenue generation against budget targets (minimum 95% achievement)
• Patient satisfaction score (minimum 4.5/5.0)
• Staff retention rate (minimum 90%)
• Operational cost control (variance within 5% of budget)
• Number of new corporate partnerships secured (minimum 2 per month)
• Community outreach program participation (minimum 4 events per month).

Person Specifications/Requirements
Essential Qualifications:

• Bachelor’s Degree in any field
• Minimum 2 years’ experience in management, business development, sales/marketing and/or healthcare leadership role
• Proven track record in healthcare business development and revenue growth
• Strong understanding of Nigerian healthcare regulations and NHIS operations.

Qualifications:

• Bachelor’s degree or equivalent experience
• 3 Prior industry related business development experience
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented.

Preferred Experience:

• Experience in private hospital management or HMO in Nigeria
• Background in obstetrics/gynaecology or specialized surgical services
• Track record of successful community engagement and stakeholder relationship management
• The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.

Essential Skills & Attributes:

• Born-again Christian with strong moral character and alignment with Christian values
• Exceptional leadership, team management, and conflict resolution skills
• Advanced business development, marketing, and sales abilities
• Proficient in financial management, budgeting, and revenue cycle optimization
• Excellent communication, presentation, and interpersonal skills
• Computer literacy in hospital management systems, MS Office Suite, and digital marketing tools
• Strategic thinking with ability to convert vision into actionable plans
• Resilient under pressure with strong problem-solving capabilities.

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Mission Statement

• To deliver accurate, timely, and compassionate laboratory services while actively contributing to patient acquisition and hospital growth through professional excellence and community engagement.

Core Responsibilities
Laboratory Operations:

• Perform routine and specialized laboratory tests including hematology, biochemistry, microbiology, and pregnancy tests.
• Ensure patients are comfortable, explain procedures clearly, and position patients appropriately for sample collection.
• Maintain strict quality control standards, equipment calibration, and infection prevention protocols.
• Prepare accurate test reports and communicate critical results to medical staff promptly.
• Manage laboratory inventory, reagent procurement, and equipment maintenance.
• Conduct routine and specialised laboratory tests with strict adherence to quality control and safety protocols.
• Maintain and calibrate lab equipment; manage reagent inventory and supplier relationships to ensure cost-effective procurement.
• Ensure rapid turnaround times (TAT) for high-impact tests (prenatal screens, pre-op tests).
• Participate in internal QC and external quality assessment schemes; maintain accurate lab records.
• Actively market lab packages to inpatients, outpatients and referring clinics; liaise with clinicians to upsell pre-op and antenatal diagnostic bundles.
• Assist in NHIS claim documentation for laboratory services.
• Provide clear, courteous communication of results to clinicians and patients; contribute to patient education regarding tests.

Business Development & Patient Services:

• Generate minimum 10 new patient referrals per month through professional networks, physician relationships, and community contacts.
• Conduct monthly health screening outreach programs in corporate organizations, churches, and community centers.
• Provide health education sessions on preventive care, disease management, and importance of regular health checks.
• Maintain relationships with referring physicians and healthcare providers to ensure consistent patient flow.
• Participate in hospital marketing campaigns and promotional activities.
• Menu Expansion: Recommend new, high-margin tests (e.g., hormonal profiles, tumor markers) that will attract premium patients.
• Turnaround Time: Guarantee test results within specified times to build a reputation for speed, which is a key selling point.
• Upselling: Advise patients on “Wellness Checkup” packages when they come for routine tests (e.g., “While you are here for Malaria test, would you like to check your Sugar and Cholesterol?”).

Professional Excellence & Christian Values:

• Demonstrate patience, decisiveness, and meticulousness in all laboratory procedures.
• Maintain responsible and mature approach to work with strong ethical standards.
• Provide compassionate service with respect for patient dignity and privacy.
• Uphold hospital values through professional conduct and appearance.

Key Performance Indicators (KPIs – Monthly)

• Test accuracy rate (minimum 99.5%)
• Turnaround time for test results (within 2 hours for routine tests)
• New patient referrals generated (minimum 10)
• Community screening participation (minimum 200 tests per month)
• Patient satisfaction with lab services (minimum 4.6/5.0)
• Equipment maintenance compliance (100% adherence to schedule)
• Cost control for laboratory consumables (within 5% of budget).

Essential Qualifications

• Bachelor’s Degree in Medical Laboratory Science from accredited Nigerian university
• Minimum 2 years practical experience in hospital laboratory setting
• Registration with Medical Laboratory Science Council of Nigeria (MLSCN)
• Certification in relevant specialized areas (e.g., hematology, microbiology).

Essential Skills & Attributes:

• Born-again Christian with strong moral foundation and commitment to Christian values
• Technical proficiency in laboratory equipment operation and maintenance
• Strong attention to detail and quality assurance mindset
• Business development skills with ability to generate patient referrals
• Excellent communication skills for patient interaction and physician liaison
• Computer literacy for laboratory information systems and data management
• Professional appearance and courteous demeanor
• Team player with collaborative spirit.

Preferred Experience:

• Experience in private hospital laboratory management
• Background in health promotion and community outreach
• Training in customer service and patient relationship management.

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