Job Brief
The Agile HR& Administrative Manager will lead the development and implementation of human resource and administrative strategies to support the growth of the microfinance institution. This role requires a dynamic and forward-thinking professional who can integrate agile people practices, drive operational efficiency, and ensure compliance with labor and regulatory requirements, while nurturing a high-performance culture.

Key Responsibilities

Human Resources Management:

• Design and implement HR strategies, policies, and procedures aligned with the institution’s vision and regulatory requirements.
• Drive agile people practices (continuous feedback, adaptive performance management, cross-functional collaboration).
• Manage end-to-end talent acquisition, onboarding, and retention processes.
• Lead employee engagement initiatives to foster a positive, inclusive, and productive workplace culture.
• Develop and implement learning & development frameworks to build staff capacity in line with business goals.
• Oversee performance management systems, ensuring they are agile, transparent, and aligned with KPIs.
• Handle employee relations, conflict resolution, and grievance management with empathy and fairness.
• Ensure compliance with labor laws, HR best practices, and industry standards.

Administrative Management:

• Oversee the day-to-day administration, ensuring smooth office operations, logistics, and facilities management.
• Manage procurement processes in line with institutional policies.
• Supervise the use and maintenance of office assets, ensuring cost-effectiveness and accountability.
• Coordinate staff travel, meetings, and institutional events.
• Implement and monitor effective document and record management systems.
• Provide administrative support to senior management and the board as required.

Strategic & Leadership Support:

• Act as a strategic partner to management by providing HR analytics and insights for informed decision-making.
• Champion organizational culture transformation initiatives to enhance agility and innovation.
• Lead change management programs to support business growth and regulatory changes.
• Manage HR & Admin budgets effectively, ensuring cost optimization.

Key Competencies & Skills

• Strong knowledge of HR and labor law practices within the financial/microfinance sector.
• Proven experience in agile HR methodologies and adaptive people practices.
• Excellent leadership, interpersonal, and communication skills.
• Ability to manage change and foster a culture of innovation and collaboration.
• Strong problem-solving, conflict resolution, and negotiation skills.
• High level of integrity, confidentiality, and emotional intelligence.
• Proficiency in MS Office Suite, and modern HR tools.

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, Industrial Relations, or related field
• Professional certification (CIPM) is required.
• Minimum of 5 years of progressive HR and administrative experience, with at least 2 years in a Senior/managerial role.
• Experience working in a financial services, banking, or microfinance environment is highly desirable.
• Demonstrated experience in implementing HR digital tools and agile frameworks.

formance Indicators (KPIs):

• Employee retention and engagement levels.
• Timeliness and effectiveness of recruitment and onboarding processes.
• Compliance with labor laws, HR policies, and internal audits.
• Efficiency of administrative operations and cost optimization.
• Successful implementation of agile HR initiatives.
• Contribution to organizational growth and culture development.

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