Job Summary

• Legal Support and general legal guidance concerning the company’s products, services, and offerings across its diverse markets and verticals.
• Provision of legal support for contracts – drafting, review, periodic litigation portfolio management.
• Analyze, report & manage legal risks for business lines, including (but not limited to) core-tech and Fintech-related agreements.
• Responsible for drafting, reviewing contracts, and related documents for new & ongoing business transactions.
• Cross-collaboration with other departments
• Provide legal support for e-commerce and digital marketing initiatives
• Ensure onboarding and training of new business partners, and reinforce with existing business partners, to help drive value, discipline, and assist business partners’ understanding of risk management and mitigation involved in the contract negotiation process.
• Develop expertise in relevant legal regimes, including data privacy laws, industry standards, and intellectual property, to facilitate regulatory and internal compliance.
• Provide general legal advice in company legal affairs and disputes.
• Manage external law firms and legal consulting.

Core Requirements

• Minimum of LLB & LICENSE Certificate of Call to the Nigerian Bar (BL)
• 4 – 5 years’ post-qualification experience.
• Multinational/law firm experience is desirable, though not mandatory.

Knowledge:

• Extensive knowledge of the Nigerian laws, regulations, and policies.
• Depth and familiarity with the financial services industry, fintech regulations, and policies.
• Excellent grasp of legal research, advisory, and analysis.
• In-depth communication skills – drafting, review, negotiation.

Capability:

• Excellent logic and comprehension, excellent organizational and communication skills.
• Excellent problem analysis and problem-solving skills.
• Great command of English (written, spoken).

Miscellanous:

• Excellent team leader.
• Highly motivated.
• Genuine interest in digital platforms, financial technology services, and innovation.

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Job Summary

• The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effective delivery of card orders to customers across Nigeria.
• This role involves coordinating end-to-end order processing, working closely with third-party logistics (3PL) partners and internal stakeholders to ensure seamless delivery and high customer satisfaction.
• The officer will ensure all fulfilment activities are aligned with business goals, service level agreements (SLAs), and company ethics.

Key Responsibilities

• Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effective delivery of cards to customers nationwide.
• Coordinate and supervise third-party logistics (3PL) partners to meet service expectations and uphold company’sstandards.
• Monitor daily fulfilment operations, identifying process gaps and proposing improvements based on data insights.
• Handle returned orders efficiently and ensure re-fulfillment is completed promptly to maintain service quality.
• Work cross-functionally with internal teams to align fulfilment operations with broader logistics and business goals.
• Track performance against KPIs and SLAs and recommend actions to improve delivery outcomes and partner efficiency.
• Ensure compliance with operational procedures, data security policies, and regulatory requirements related to fulfilment.
• Escalate unresolved or high-impact issues to the Logistics Manager for timely intervention.

Core Competencies

• Strong leadership and execution skills
• Deep understanding of logistics, fulfilment, and 3PL operations
• Excellent communication and stakeholder management
• Analytical mindset with a continuous improvement orientation
• High proficiency in data interpretation and reporting tools
• Ability to work under pressure and manage high-volume operations
• Good negotiation and problem-solving skills
• Tech-savvy with familiarity in logistics automation tools or platforms.

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