Job Summary

• The General Manager is responsible for the overall strategic direction, operational efficiency, guest satisfaction, and financial performance of the hotel. This leadership role ensures that all departments operate in alignment with the brand’s standards, while also driving profitability, maintaining service excellence, and fostering a high-performance culture among staff.

Key Responsibilities

• Ensure high-quality customer service and guest satisfaction.
• Implement strategies to enhance the guest experience, including personalized services.
• Monitor online reviews and guest feedback to drive continuous improvement.
• Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Ensure smooth check-in/check-out procedures and efficient room turnovers.
• Monitor inventory levels and coordinate procurement for hotel supplies.
• Enforce health, safety, and sanitation regulations.
• Work with the revenue management team to optimize room rates and occupancy.
• Monitor operational expenses and manage budgets effectively.
• Assist in cost control initiatives without compromising service quality.
• Support sales and marketing efforts to boost bookings and revenue.
• Supervise and provide guidance to department heads and staff

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 7-10 years in hotel operations, with managerial experience.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple responsibilities.
• Knowledge of financial planning, budgeting, and revenue management

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Job Summary

• The Client Services Manager is responsible for delivering exceptional service to a diverse range of clients.
• This role ensures the seamless implementation of their investment strategies across the firm’s innovative product offerings, including dollar funds, equity based funds, money market funds, and segregated portfolios.
• The individual in this position is pivotal in building strong client relationships, understanding their unique needs, and providing personalized support that aligns with the organization’s mission to deliver tailored, sustainable wealth solutions.
• By upholding the organization’s core values of excellence, professionalism, innovation, integrity, and commitment, this role acts as a trusted partner in clients’ financial journeys.

Key Responsibilities
Client Engagement & Relationship Management:

• Facilitate smooth onboarding of new clients by understanding their financial goals and investment preferences.
• Assist clients in executing their tailored investment strategies across various products.

Client Communication & Support:

• Serve as the primary point of contact for clients, responding promptly to inquiries and providing consistent updates on their portfolios and market insights.
• Schedule and coordinate meetings, reviews, and updates to ensure clients are well-informed.
• Personalized Service Delivery:
• Offer tailored advice and insights to clients based on their needs and investment objectives.
• Coordinate with internal teams to ensure prompt and accurate delivery of services.

Client Satisfaction & Experience:

• Proactively address client concerns and resolve issues effectively to ensure high levels of satisfaction and retention.
• Gather feedback to continually improve client experience and service quality.

Requirements

• Bachelor’s Degree in Business, Finance, Psychology or related discipline.
• CCSP or any relevant professional certificate.
• 5+ years of proven experience in client services, relationship management, or private banking within financial services or wealth management.
• Strong interpersonal and communication skills, with a client-focused mindset.
• Proficiency in CRM tools, Microsoft Office, and financial reporting is a plus
• Excellent organizational skills and attention to detail.