About the Role

• The Business Development Manager will be responsible for driving the growth and expansion of the Organization by identifying new business opportunities, increasing occupancy rates, building strong partnerships, and enhancing brand visibility in the hospitality and real estate short-let market.
• The role focuses on revenue generation, client acquisition, customer retention, and positioning the business as a preferred choice for short-stay accommodations.

Key Responsibilities

• Assist the CBDO with the implementation of business growth strategies to achieve revenue and occupancy targets.
• Prepare reports, proposals, and presentations.
• Follow up on action points assigned by the CBDO to ensure timely completion.
• Support the CBDO in managing leads and client relationships.
• Coordinate with agents, partners, and guests to ensure inquiries are responded to promptly.
• Handle day-to-day client communication as delegated by the CBDO.
• Track inquiries, update booking pipelines, and provide sales data to the CBDO.
• Assist in lead generation and conversion activities under the CBDO’s direction.
• Manage basic updates on social media and marketing materials.
• Work closely with the CBDO to design promotional campaigns, digital marketing strategies, and brand awareness initiatives.
• Continuously explore new markets, including expatriates, tourists, and local business travelers.

Key Requirements

• Bachelor’s degree in any relevant field
• 2 years +experience working in the hospitality industry
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM tools, digital marketing, and MS Office applications.

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About the Role

• The Location Manager is responsible for overseeing the overall operations, performance, and profitability of the branch/location.
• This role ensures effective management of staff, seamless service delivery, compliance with company standards, and achievement of business objectives.
• The Location Manager serves as the primary representative of the company at the branch level, driving growth, customer satisfaction, and operational excellence.

Responsibilities

• Oversee day-to-day operations of the location to ensure efficiency and effectiveness.
• Monitor and manage inventory, assets, and resources to prevent loss and ensure optimal usage.
• Ensure compliance with health, safety, and regulatory requirements.
• Drive the branch to meet or exceed revenue, profit, and growth targets.
• Manage cost control, expenditure, and resource allocation.
• Ensure high levels of customer satisfaction through quality service delivery.
• Resolve customer complaints promptly and professionally.
• Build and maintain strong relationships with clients, vendors, and stakeholders.
• Foster a positive work environment that promotes teamwork, accountability, and productivity.
• Submit timely operational and financial reports to senior management.
• Ensure compliance with company policies, legal requirements, and industry standards.

Requirements

• Bachelor’s degree in Business Administration, Management, or any related field
• Minimum of 3 years managerial experience in operations, retail, hospitality, or a related industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and business management software.