About The Role

• The Fraud Fund Recovery Officer is responsible for managing the end-to-end recovery of funds lost to fraudulent activities. The role ensures the organization minimizes financial losses, protects customers’ interests, and supports regulatory compliance by investigating fraud cases, pursuing recovery actions, and strengthening fraud risk controls.

Responsibilities

Fund Recovery & Case Management

• Investigate cases of fraud and unauthorized transactions to identify recovery opportunities.
• Track, trace, and pursue recovery of lost funds through banks, payment platforms, and counterparties.
• Maintain accurate documentation of all fraud recovery actions.

Stakeholder Engagement

• Liaise with financial institutions, law enforcement agencies, regulators, and internal teams to ensure effective recovery.
• Provide regular updates to affected customers and internal stakeholders.
• Collaborate with Fraud Investigation, Legal, and Compliance units to support case resolution.

Risk Mitigation & Reporting

• Identify fraud trends and escalate findings for preventive action.
• Recommend process improvements and controls to reduce future exposure.
• Prepare recovery reports and dashboards for management and regulatory submission.

Compliance & Governance

• Ensure all recovery processes align with organizational policies, regulatory requirements, and industry standards.
• Support internal and external audits relating to fraud and recovery.

Requirements

• Strong analytical and investigative skills.
• Ability to trace and track fund flows effectively.
• Excellent communication and negotiation skills.
• High level of integrity and attention to detail.
• Ability to work under pressure and meet recovery targets.
• Proficiency in Microsoft Office tools and case management systems.

Experience and Education

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, Law, or related field.
• 2–4 years of experience in fraud investigation, risk management, banking operations, or financial crime recovery.
• Knowledge of payment systems, financial fraud typologies, and dispute resolution processes.
• Certification in fraud examination (CFE) or risk management is an added advantage.

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