Job Purpose:

• The Technical Assistant (TA) will provide strategic, operational, and analytical support to the Executive Director (ED), Technology & Innovation, in the articulation of innovative and disruptive solutions, including ensuring the effective management of NIBSS’s critical payments technology infrastructure.
• The TA serves as a force multiplier for the ED, combining consulting-level problem-solving, financial/technical insight, and stakeholder management to improve decision-making, strengthen execution, and position the ED to focus on high-value leadership priorities.

KEY RESPONSIBILITIES

Strategic Insight & Decision Support

• Provide the ED with structured insights on payments industry trends, fintech innovations, and regulatory changes that impact NIBSS.
• Translate complex operational and financial data into clear, actionable recommendations.
• Support the ED in refining operational and technology strategy, aligned with NIBSS’s role in the financial system.

Executive Leverage & Agenda Management

• Develop high-quality presentations, board packs, and briefing notes for executive and regulatory stakeholders.
• Ensure the ED is fully prepared for key internal and external engagements (CBN, banks, fintechs, international partners).
• Act as a sounding board and critical evaluator of proposals before they reach the ED.

Operational Oversight & Performance Monitoring

• Track progress of critical projects such as instant payments systems, settlement platforms, and fraud management initiatives.
• Build and maintain dashboards and scorecards to monitor uptime, transaction processing, and operational KPIs.
• Flag risks and bottlenecks early, and recommend interventions to maintain resilience.

Stakeholder Engagement & Alignment

• Support the ED in managing relationships with banks, fintechs, regulators, and industry stakeholders.
• Represent the ED’s office in selected meetings, ensuring decisions are documented, communicated, and followed through.
• Assist in the coordination of internal teams (technology, risk, operations, product, finance) to ensure strategic priorities are executed.

KEY PERFORMANCE INDICATORS

• Quality and timeliness of strategic and analytical reports delivered to the Executive Director.
• Number of actionable insights or recommendations adopted by leadership.
• Accuracy and clarity of board presentations, briefing notes, and executive documents.
• Timeliness and completeness of updates on key technology and innovation projects.
• Quality and accuracy of operational dashboards and performance scorecards.
• Responsiveness in identifying, escalating, and resolving operational or project risks.
• Level of preparedness of the Executive Director for key internal and external engagements.
• Stakeholder satisfaction ratings from internal teams, regulators, and industry partners.
• Effectiveness of follow-ups and implementation of action items from executive meetings.
• Frequency and quality of industry trend and regulatory insight reports produced.
• Contribution to the development and monitoring ofinnovation initiatives and pilots.
• Degree of cross-functional collaboration and alignment on strategic priorities.
• Adherence to confidentiality, professionalism, and integrity standards.
• Overall effectiveness in enhancing the Executive Director’s productivity and strategic focus.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Engineering, Finance, Economics, Computer Science, or related field (MBA or master’s preferred).
• 4-7 years’ experience in management consulting, payments/financial services, or technology/operations strategy.
• Strong exposure to payments systems, digital banking, or fintech is a significant advantage.
• Experience working directly with senior executives or C-level leadership.

FUNCTIONAL SKILLS & COMPETENCIES

• Analytical thinker with strong ability to synthesize technicaland business information.
• Good understanding of payments
• Excellent communication and presentation design skills(PowerPoint, Excel, report writing).
• Knowledge of payments infrastructure, banking operations, and regulatory frameworks in Nigeria.
• Ability to manage multiple priorities with discipline and attention to detail.
• High emotional intelligence, influencing skills, and ability to build trust at senior levels.
• Integrity and discretion in handling sensitive and confidential matters.

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Job Purpose:

• To manage relationships with assigned financial institutions and ecosystem partners, ensuring optimal adoption of AfrigoPay card scheme products and services.
• The Account Manager will support the achievement of business goals through proactive client engagement, issue resolution, performance monitoring, and identification of growth opportunities within existing accounts.

KEY RESPONSIBILITIES

• Manage daily interactions with assigned clients to ensure service quality, product support, and ongoing engagement.
• Monitor client performance metrics—such as transaction volumes, card issuance, and product usage—and highlight areas for improvement.
• Support client onboarding activities, including documentation, training coordination, and compliance with scheme requirements.
• Collaborate with internal teams (Operations, Product, Risk, and Compliance) to resolve client issues promptly and effectively.
• Provide accurate product information, facilitate adoption, and ensure clients understand the value of AfrigoPay’s offerings.
• Prepare performance updates and contribute to the development of business review presentations for internal and external stakeholders.
• Escalate service challenges, potential risks, and growth opportunities to the Senior Account Manager for appropriate action.
• Stay informed about industry trends and competitive developments to support account retention and optimization

KEY PERFORMANCE INDICATORS

• Client satisfaction scores and retention rates
• Transaction volume growth per account
• Timely resolution of client issues/queries
• Number and quality of business reviews completed
• Successful onboarding of new clients
• Product adoption and utilization rates
• Compliance with internal and regulatory processes.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, Marketing, or related discipline
• 3–5 years of experience in account management, client services, or business development in financial services, payments, or fintech
• Experience managing client relationships in a structured environment

CERTIFICATION/PROFESSI ONAL QUALIFICATION

• Professional certification in customer relationship management, project management, or digital payments (e.g., ICPSP, PMP, or similar) is an advantage
• Ongoing training or certification in card/payment systems is a plus

FUNCTIONAL COMPETENCIES

• Client Relationship Management: Strong interpersonal and communication skills for managing and growing client relationships
• Card Scheme Knowledge: Understanding of card issuance, transaction flows, and card scheme ecosystem
• Problem-Solving: Ability to analyze client challenges and coordinate appropriate solutions
• Data Interpretation: Skill in reading reports and dashboards to identify trends and recommend improvements
• Collaboration: Comfortable working across departments to deliver end- to-end client value
• Presentation & Reporting: Ability to create and deliver impactful presentations and client performance reports
• Time Management: Capable of managing multiple accounts and deadlines in a dynamic environment