Key Responsibilities

• Manage and nurture a portfolio of key accounts
• Drive customer satisfaction, adoption, and retention
• Resolve customer issues promptly and effectively
• Gather and analyze customer feedback for product improvement
• Conduct regular business reviews with customers
• Develop training materials and resources for customers
• Monitor customer health scores and mitigate churn risks
• Establish and maintain relationships with key stakeholders
• Assist customers with onboarding and implementation
• Act as a customer advocate within the organization
• Prepare regular performance reports for senior management
• Identify upsell and cross-sell opportunities

Requirements

• 3+ years in customer success or account management
• Experience in fintech or financial services
• Strong communication skills
• Problem-solving ability
• Data analysis skills

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Key Responsibilities

• Design and build responsive, interactive web applications
• Implement pixel-perfect UI/UX designs using modern frameworks
• Optimize frontend performance and loading times
• Collaborate with backend developers to integrate APIs
• Conduct user testing and feedback analysis
• Identify and fix bugs and usability issues
• Ensure cross-browser and cross-device compatibility
• Stay updated on emerging frontend technologies and trends
• Build and manage component libraries and design systems
• Optimize for SEO and web performance metrics
• Develop automated frontend testing protocols
• Document frontend architecture and workflows
• Contribute to UI/UX design discussions

Requirements

• 3+ years of frontend development experience
• Strong proficiency in React/Next.js
• Experience with state management solutions
• Knowledge of modern CSS frameworks
• Understanding of web performance optimization

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