The Opportunity
As Payments & Compliance Associate, you will:

• Ensure Smooth Transactions: Monitor and process payments with accuracy and timeliness.
• Stay Compliant: Implement and enforce compliance policies aligned with CBN and global best practices.
• Risk Management: Flag irregular activities and work with internal teams to resolve issues.
• Documentation & Reporting: Maintain accurate records of all financial operations and compliance activities.
• Collaborate Across Teams: Support finance, operations, and regulatory engagement units to ensure seamless delivery.

Who We’re Looking For

• Experience Matters: 2–4 years in payments, compliance, or financial operations (preferably in fintech, banking, or related sectors).
• Detail-Driven: Strong attention to accuracy, documentation, and regulatory requirements.
• Regulatory Savvy: Familiarity with CBN guidelines, AML/CFT policies, and NDIC standards.
• Tech-Enabled: Comfortable using fintech apps, reporting tools, and compliance software.
• Professional Integrity: Trustworthy, discreet, and grounded in ethical practice.

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The Opportunity

As Head of Customer Experience & Activation, you will:

• Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
• Lead Activation: Drive adoption and engagement of products through targeted strategies.
• Champion Excellence: Build and implement customer-first service standards and feedback loops.
• Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
• Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Who We’re Looking For

• Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
• Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
• Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
• Leader & Builder: Experience leading teams and scaling customer-focused functions.

Why This Role Stands Out

• Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.
• Career Growth: Mid-level today, executive path tomorrow.
• Dynamic Culture: Join a team that rewards performance and innovation.
• Competitive Rewards: Competitive plus performance-based incentives.

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