Job Summary

• The Shop Floor Attendant is responsible for maintaining order and cleanliness on the shop floor, assisting customers, restocking shelves, and ensuring an excellent shopping experience.
• The role involves being attentive to customers’ needs and supporting smooth store operations.

Key Responsibilities

• Greet and assist customers courteously on the shop floor.
• Restock shelves and arrange products neatly and correctly.
• Monitor product levels and report low stock or damages.
• Maintain cleanliness and tidiness of shelves, aisles, and display areas.
• Assist in inventory counts and tagging of products.
• Respond to customer inquiries or direct them to the appropriate department.
• Ensure that products are correctly labeled with price tags or barcodes.
• Report any suspicious activity or shoplifting incidents.
• Follow all company procedures regarding safety and hygiene.

Requirements

• Minimum of SSCE or equivalent.
• Previous experience in retail or customer service is an advantage.
• Strong attention to detail and good organizational skills.
• Polite, approachable, and customer-focused.
• Ability to stand for extended periods and carry out physical tasks.
• Basic knowledge of product handling and store layout.

go to method of application »

About the Role

• We are hiring a Customer Service Lead to manage all aspects of guest interactions and team supervision.
• This role requires a friendly, proactive, and detail-oriented professional who can ensure a smooth dining experience for every guest while leading a small team of service staff.

Key Responsibilties

• Oversee daily front-of-house customer service operations and coordinate service staff.
• Serve as the first point of contact for customer inquiries, complaints, and feedback online and in-person.
• Monitor customer satisfaction and resolve any service issues promptly and professionally.
• Implement and maintain customer service standards and procedures.
• Provide on-the-spot coaching and support to junior customer service reps.
• Maintain reservation logs and ensure effective table turnaround during peak periods.
• Collaborate with kitchen and operations teams to ensure a seamless service experience.
• Generate weekly reports on customer feedback, issue trends, and service improvements.

Requirements
Education:

• HND / BSc Degree in any discipline; Hospitality or Communication-related fields preferred.

Experience & Skills:

• Minimum of 2 years experience in customer service, preferably in the restaurant, hospitality, or retail sector.
• Strong interpersonal and communication skills.
• Ability to lead a team with confidence and maintain professionalism under pressure.
• Familiarity with POS systems and basic order-taking software.
• Strong conflict-resolution and problem-solving skills.
• Passionate about customer satisfaction and service excellence.

go to method of application »