Position Summary

• Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.

Key Responsibilities
Technical Infrastructure (40%):

• Establish/maintain ICT systems, hardware, software, network infrastructure across offices
• Manage Microsoft Office 365, SharePoint, cloud storage systems

System Administration (35%):

• Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
• Configure user accounts, security settings, access permissions
• Troubleshoot hardware/software issues (desktops, laptops, mobiles)
• Implement cybersecurity measures, data protection protocols

Field Support (15%):

• Visit field offices for technical support, new ICT installations
• Train field staff on ICT systems, software, security procedures
• Ensure compliance with organizational ICT policies

Documentation & Reporting (10%):

• Maintain ICT asset records, configurations, service requests
• Prepare monthly system performance, incident resolution reports
• Document SOPs, user manuals

Required Qualification 
Education & Experience:

• Bachelor’s in Computer Science, IT, Computer Engineering, or related field
• 3-5 years ICT Officer experience in humanitarian/development organizations

Technical Skills:

• Microsoft Office 365, SharePoint, Access proficiency
• Microsoft Power Platform (Power Apps, Automate, BI) knowledge
• ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
• Cisco cloud network infrastructure understanding

Personal Competencies:

• English fluency (Hausa/other Nigerian languages preferred)
• Strong analytical, problem-solving skills
• Excellent communication, interpersonal abilities

Working Condition & Benefits
Field Requirements:

• Office-based with 30% field visits to remote locations
• Occasional challenging environment work, limited infrastructure
• Outside normal hours work for system maintenance
• Valid driver’s license, independent travel ability

Partnerships & Coordination:

• Internal coordination with all program departments
• External partnerships with vendors, service providers, government agencies
• Emergency response team support during crisis situations.

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Position Summary

• Plan, implement, and monitor WASH interventions for conflict-affected populations in North-East Nigeria, requiring strong technical expertise in infrastructure development, hygiene promotion, and emergency response.

Key Responsibilities
Technical Implementation (40%):

• Design and implement emergency WASH interventions (water supply, sanitation, hygiene promotion)
• Conduct technical assessments in IDP camps and host communities
• Oversee construction/rehabilitation of boreholes, water points, latrines
• Ensure compliance with Nigerian standards, Sphere standards, donor requirements
• Supervise water quality testing and treatment processes

Infrastructure Management (25%):

• Manage borehole drilling per Nigerian Code NCP 027:2010
• Install/maintain hand pumps, motorized pumps, solar systems
• Design sanitation facilities and waste management systems
• Coordinate with contractors for quality assurance
• Manage WASH supplies procurement

Community Engagement (20%):

• Implement hygiene promotion targeting key behaviors
• Train communities/staff on hygiene practices, water treatment
• Establish Water Management Committees, hygiene networks
• Conduct education in schools, health facilities, communities
• Develop IEC materials in local languages (Hausa, Kanuri)

Monitoring & Reporting (15%):

• Develop monitoring frameworks and data systems
• Conduct water quality testing using field kits
• Monitor facility functionality and utilization
• Prepare technical reports (weekly/monthly)
• Support surveys and impact assessments

Required Qualification 
Education & Experience:

• Bachelor’s in Civil/Environmental Engineering, Water Resources, Public Health, or related field
• 3-5 years WASH experience in humanitarian/development contexts
• Emergency WASH response and infrastructure development experience
• Nigeria experience preferred

Technical Skills:

• Borehole drilling, pump installation, water system design
• Water testing, treatment methods, and quality control
• Construction management, contractor supervision
• Nigerian technical standards knowledge
• GIS mapping, AutoCAD, project management

Personal Competencies:

• English fluency (Hausa/Kanuri preferred)
• Strong analytical, problem-solving skills
• Excellent communication, training abilities
• Physical fitness for field work, remote travel
• Cultural sensitivity, community engagement skills

Partnerships & Coordination:

• WASH Sector Working Groups, government agencies (Water Resources Ministry, RUWASSA)
• Internal teams (Health, Nutrition, Child Protection)
• Local contractors, suppliers, and community leaders.