• We are currently hiring a Manager, Provider Relations role to lead and streamline our provider network operations across different markets. The goal is to build a consistent and efficient approach to managing providers, ensuring smooth processes and strong relationships in both current and new markets.

As the Manager, Provider Relations, you will do the following:

• Develop and implement processes that delight providers on our network as measured by feedback surveys.
• Harmonize provider relationship management process across all markets to similarly address the provider journey map, address bottlenecks and alleviate pain points while adapting and ensuring compliance with local regulations.
• Leverage data and analytics to monitor provider performance, identify emerging trends and risks, and inform continuous improvements to relationship management strategies.
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network across all markets.
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members.
• Collaborate closely with Claims, Tariffs, and Case Management teams to ensure provider-facing processes are aligned, responsive, and support efficient claims processing, cost control, and high-quality care delivery.
• Lead and manage the provider acquisition and relationship management team to drive high performance across assigned portfolios, using data to track and improve clinical quality, member satisfaction, and adherence to Reliance Health processes and standards across all markets.
• Ensure timely and effective resolution of internal and external escalations related to provider issues, leveraging root cause analysis to prevent recurrence and improve provider touchpoints.
• Strengthen provider onboarding and engagement processes to build consistent alignment with operational expectations, reducing instances of long wait times, denied care, and poor member experiences.
• Use performance dashboards and data insights to set clear targets, monitor outcomes, and continuously coach the team to optimize provider compliance, responsiveness, and patient-centered service delivery.

Requirements

• At least 7 years of experience in healthcare operations, provider network management, or a related field.
• Proven track record of leading multi-market operations or managing stakeholders across multiple African countries.
• Experience in building and scaling systems, tools, or teams in a process-oriented environment.
• Strong understanding of the Nigerian healthcare landscape, with relevant contacts or working experience.
• Experience working in or with private healthcare providers, HMOs, or health tech companies is a strong plus.
• Strong negotiation and relationship management skills, especially with healthcare providers or partners.
• Candidate must be based in Nigeria; the role is remote within Nigeria.

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• We are seeking a hands-on, pragmatic DevOps Engineer to join our Platform & Operations team. You will be responsible for ensuring the availability, performance, and security of our infrastructure while enabling rapid, safe deployments across multiple countries. You will work closely with backend, frontend, and mobile engineers, as well as product and operations teams, to deliver scalable infrastructure solutions that meet the demands of healthcare in emerging markets.

As a DevOps Engineer, you will do the following:

• Manage and optimise infrastructure in AWS, with a focus on cost control and resilience.
• Operate and improve our Nomad orchestration platform (migrating from Kubernetes).
• Maintain and enhance our Octopus Deploy pipelines for CI/CD.
• Ensure infrastructure-as-code best practices using Terraform/OpenTofu.
• Support deployments across multiple environments (development, staging, production) and countries.
• Ensure platform availability meets agreed SLAs.
• Troubleshoot and resolve infrastructure and deployment issues efficiently.
• Implement and maintain security best practices at the infrastructure level.
• Manage access control, secrets management, and environment segregation.
• Partner with developers to improve deployment workflows and environment consistency.
• Participate in incident resolution and root cause analysis (within business hours).
• Document processes, architecture, and operational runbooks.

Requirements

Required:

• Strong experience with AWS core services (EC2, RDS, S3, IAM, VPC, etc.).
• Proven hands-on experience with container orchestration (Nomad, Kubernetes).
• Solid understanding of CI/CD pipelines, ideally with Octopus Deploy.
• Experience with Terraform/OpenTofu for infrastructure-as-code.
• Familiarity with networking, load balancing, and monitoring in cloud environments.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills for cross-functional collaboration.
• Experience in multi-region deployments for services with country-specific configurations.
• Knowledge of telecom integrations and emerging market connectivity challenges.
• Familiarity with NodeJS, React, PHP or Java deployment environments.
• Background in healthcare or regulated industries.

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