Reports To: Manager – EB Sales Large and Medium Enterprise SouthSouth

Division: Enterprise Business 

Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans, which meet operational targets for revenues, profitability, and customer satisfaction.

Description:

• Increase MTN market share by achieving a set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients, to increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry to identify new prospects or opportunities for the corporate sales department.
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.

Education:

• First degree in any related discipline
• Fluent in English 

Experience:

• 3–7 years of experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization 

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Reports To: Manager – Partner Management

Division: Digital Services

Mission:

• Execute Digital Services’ strategy to build a digital service ecosystem by identifying strategic partners (external and internal) with compelling and competitive products and services and building and maintaining collaborative, win-win relationships with these partners to drive the adoption of MTNN’s digital services, acquire digital customers, and grow digital revenues and subscriptions in alignment with the overall business strategy and market requirements

Description:

• Collaborate with cross-functional teams to identify and onboard new strategic partners
• Identify and fulfil – as best as possible – the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a partnership management perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, partner-impacting trends, and weekly partner onboarding reports – as may be required to guide management decisions and support the business planning process
• Document, develop, implement, test, launch, and review partnership management processes and systems according to the relevant MTNN Policies, Procedures, & Processes Document
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ partners
• Ensure partners’ adherence to all MTNN and regulatory policies relating to digital services, addressing infractions as may be required
• Monitor and expeditiously resolve complaints related to partner expectations, needs, and priorities, escalating as may be required
• Solicit feedback from partners to continuously improve partner experiences, journeys, and interfaces for MTNN’s digital services ecosystem

Education:

• Bachelor’s degree in business administration, Economics, Computer Science, Data Analytics, or a related field.

Experience:

3-7 years’ experience which includes

• 3–5 years of experience in partner management, business analysis, or strategic partnerships.
• Proven experience working with digital service providers, VAS, fintech, or content partners.
• Experience in telecoms, technology, or digital platforms is highly desirable.

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