Duties / Responsibilities

• Assists the parts department with inventory, sales and logistics.
• Greet customers and assist with any inquiries.
• Coordinates with the purchasing department on sales.
• Housekeeping: Cleaning the shop and following 5s standards to keep the shop neat.
• Customer service: Log and resolve all customer issues and assist customers in their inquiry.
• Sales Team support.
• Performs other related duties as assigned.
• Replace damaged or malfunctioning components such as screens, batteries, and charging ports
• Perform regular maintenance and cleaning of devices to ensure optimal performance.
• Stay up-to-date with the latest cell phone technology and repair techniques
• Provide exceptional customer service and communicate repair options and timelines effectively
• Manage inventory of replacement parts and order new stock as needed
• Document all repairs and maintain accurate records of customer interactions and transactions
• Troubleshoot and resolve customer complaints or concerns in a timely and professional manner.

Educational Qualification and Experience

• Candidates should possess an HND or equivalent.
• Minimum of 1 year experience.

Required Skills:

• Excellent verbal and written communication skills.
• Microsoft (excel) proficient.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Ability to operate general office equipment.
• Ability to work independently.
• Excellent time management skills with an ability to meet deadlines.

go to method of application »