Job Summary

•  As our client gear up for our summer launch, they are seeking an experienced Operations Consultant to help design and implement the systems that will power our service operations.

Job Overview

• The Operations Consultant will play a critical role in laying the operational foundation of the company.
• You will be responsible for developing and implementing key systems, processes, and workflows across our core service categories.
• You will also help onboard service partners, facilitate client bookings, and streamline communication between the concierge team and vendors.

Key Responsibilities

• Design end-to-end SOPs for bookings, client requests, vendor coordination, and payment workflows.
• Develop and manage templates for itinerary building, vendor briefing, and client confirmations.
• Assist in setting up a bookings management tool (Google Workspace, Notion, or Airtable).
• Coordinate logistics and communication across different service categories.
• Support the Founder with operational planning and execution, especially during launch.
• Recommend tools, platforms, and systems for long-term scalability.

Requirements

• 3+ years experience in operations, hospitality, event management, or a concierge role.
• Excellent project management and organizational skills.
• Confident using Google Suite, Notion, or other workflow tools.
• Must be resourceful, discreet, and solutions-oriented.
• A high degree of professionalism and a customer-first mindset.

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