Job Summary:

We are seeking a reliable IT Support / Technician to provide day-to-day technical support for VMAX Tea & Coffee outlets and corporate offices. This role ensures smooth operation of POS systems, network connections, and hardware/software used in stores and headquarters.

Key Responsibilities:

• Provide technical support for POS systems, office computers, printers, and other IT equipment.
• Troubleshoot hardware, software, and network issues promptly.
• Assist in the installation, configuration, and maintenance of new hardware and software.
• Monitor IT systems for performance issues and report recurring problems to IT Supervisor.
• Maintain IT inventory, track repairs, and manage replacement of faulty equipment.
• Support store staff in using POS systems and other digital tools effectively.
• Document IT issues, resolutions, and standard operating procedures for reference.
• Coordinate with external IT vendors when specialized services are required.

Qualifications and Requirements:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 1–3 years of experience in IT support or technical assistance, preferably in restaurant, café, or retail chains.
• Knowledge of POS systems, networking, hardware, and software troubleshooting.
• Strong problem-solving skills and ability to work independently.
• Good communication and interpersonal skills.
• Ability to handle multiple requests and work under pressure.

Salary and Benefits:

• Competitive monthly salary.
• Transport and communication allowance.
• Performance-based bonus.
• Career growth opportunities within VMAX Tea & Coffee.