Responsibilities

• Provide first-level technical support to end-users for software, hardware, and network-related issues.
• Troubleshoot and resolve hardware and software problems efficiently.
• Perform routine maintenance and upgrades on IT systems and devices.
• Configure and manage custom domains, email accounts, and related settings.
• Assist in the setup and configuration of networks, routers, firewalls, and security protocols.
• Monitor system performance and implement solutions to enhance efficiency and security.
• Ensure proper documentation of issues and resolutions.
• Support Microsoft Office Suite applications and maintain licensing compliance.
• Collaborate with other departments to understand and address their IT needs.
• Create basic visual content using Canva or other design tools for internal communications or IT documentation (optional but a plus).

General Requirements

• BSC or HND in computer science, Information Technology or related field
• 1-2 years experience in IT support role or related field
• Good knowledge of software and hardware troubleshooting
• Good knowledge of networking and related configurations
• Candidates should reside around Lekki
• Good knowledge of security principles in IT
• Experience working with Custom Domains and configurations
• Good knowledge of Microsoft suites
• Good design knowledge with Canva or design software is a plus