Summary

• We are hiring IT Support (Night Duty) personnel to join our team and play a key role in ensuring uninterrupted client support and system performance during night hours.

Key Responsibilities

• Monitor client activity and transactions in real-time during the night shift.
• Detect unusual patterns, transaction spikes, or downtime and escalate issues promptly.
• Track clients’ stock levels and raise alerts when stock is running low.
• Document and escalate incidents as required, ensuring proper handover to the day team.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• Minimum of 3 years’ experience in IT Support, System Monitoring, or a similar role.
• Proficiency in Microsoft Excel (especially for dashboard monitoring and data tracking).
• Ability to stay alert and maintain high attention to detail during overnight hours.
• Strong analytical and troubleshooting skills.
• Excellent communication and reporting abilities.
• Experience in fintech or a transaction-heavy environment is an added advantage.