Requirements:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of relevant experience in IT administration or technical support.
• Basic to intermediate technical knowledge of IT systems, hardware, and software.
• Proficiency with Microsoft 365, ticketing systems, and antivirus/security tools.
• Familiarity with IT frameworks and certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (added advantage).
• Demonstrated ability to work tactically and proactively in resolving technical issues.
• Strong communication and problem-solving skills with a user-focused approach.
• Commitment to maintaining endpoint security and promoting user awareness.
• Ability to work independently with minimal supervision