Job Responsibilities

• Providing L1 and L2 support for all IT Infra related issues:
• End User computing (Including IT Hardware & software deployment and support to end users & Endpoint devices + End point security)
• Networks & Security (Including LAN, WAN, Voice, Wireless).
• Servers (Including Functional servers, Application Servers, Data backup, Disaster Recovery
• Physical Security (CCTV System, Access control System and Electric Fence)
• IT Administration (Aligning with Business requests and management, IT Procurement, IT Outsourcing, IT Training, IT Documentation, Asset management, Asset maintenance, IT asset Life cycle management)
• IT Projects (Including IT Infra projects and providing support to other IT projects such as SAP, TWMS, UWB, ePMS, PIMS, DMS-SFA etc.)
• Timely support of IT related issues across the factory
• Provide desktop/Laptop immediate support for all the users both on/off site
• Support TWMS system within the business warehouse
• IT related equipment on site and report any abnormality
• Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
• Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
• Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
• Ensure incident management are aligned with PZC and Wilmar standard operating procedures

Knowledge / Skills/ Qualifications/ Technical/ Professional experience:

Qualifications – bachelor’s degree in information technology, computer science or Computer related courses
Experience – 5 years of relevant work/management experience.
Key Technical Skills:

• Experience in Deployment, Configuration, Management & providing technical support of the Network Infrastructure.
• Experience in Deployment, Configuration, Management & providing technical support of Server Infrastructure.
• Experience in Deployment, Configuration, Maintenance of Endpoint Devices & Application such as Desktop PCs, Laptops, Printers, scanners, mobile devices, Software applications etc.
• Experience in providing support for Application & Database Systems for Websites/Web & Application servers.
• Experience in Design, Implementation & Administration of Physical security solutions which include CCTV, Access control and Electric fence system.
• Experience in IT Procurement such as providing technical validation of quotes and BOM.
• Experience in IT Outsourcing & Vendor Management
• Work experience in supporting IT projects.
• Experience in documentation and preparing reports.

Other Skills – strong communicational, Project Management, and Analytical Abilities
Professional Certification – At least MCSA or MCSE, CCNA, CCNP or other Professional relevant certifications
Competencies

• Teamwork & Problem Solving
• Customer Service and leadership skills
• Self-motivated with International mind set
• Excellent communication skills
• Engaging and collaborative style
• Good influencing skills
• Good planning and organizational skills
• Good Project Management skill