Key Responsibilities

Infrastructure Support & Maintenance

• Assist in managing day-to-day operations of servers, networks, and cloud platforms.
• Support in monitoring system performance, availability, and backups to ensure smooth business operations.
• Help troubleshoot hardware, software, and connectivity issues in coordination with senior team members.

Systems Monitoring & Optimization

• Participate in routine checks to ensure stability and optimal performance of core insurance applications and related systems.
• Support system updates, patching, and documentation of changes or incidents.

Operational Efficiency

• Assist in maintaining monitoring tools, logs, and dashboards for uptime and performance tracking.
• Support process automation initiatives and capacity planning activities.

Digital Platform Support

• Help maintain the infrastructure supporting company digital platforms, portals, and customer applications.
• Work with senior engineers to ensure secure and scalable system configurations.

Team Collaboration & Development

• Work closely with experienced infrastructure and security professionals to build knowledge in networks, cloud, and cybersecurity.
• Participate in training, knowledge-sharing sessions, and professional development programs.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 1–2 years of relevant experience (internship or NYSC experience in IT infrastructure or cybersecurity is an advantage).
• Basic understanding of networks, cloud services, or information security principles.
• Familiarity with IT monitoring or helpdesk tools (e.g., ServiceNow, SolarWinds) is a plus.
• Strong willingness to learn, good analytical skills, and attention to details