Main Responsibilities

• Coordinate the IT change management activities within the department. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services
• Responsible for controlling the lifecycle of all changes and change portfolio
• Ensure updates of the change management guidelines and procedures
• Implement the change management guidelines and ensure compliance at all times
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Review change requests and ensure completeness with required stakeholders
• Integrate change management activities into project planning
• Keep proper records of Deployment Readiness Form (DRF)
• Identify and manage anticipated resistance
• Follow and check the evolution of the change requests implementation
• Process owner of the change management process
• Deliver training sessions on change management process when required
• Key player in the solution delivery lifecycle process
• Define and measure success metrics and monitor change progress
• Track and report issues
• Ensure process improvement over time by leveraging lessons learned exercises.
• Regular Post implementation review (PIR)
• Develop knowledge of products and processes
• Be a key player in business process re-engineering within the department

Necessary Experience and Requirements

• Minimum B.Sc / HND in Computer Science, Economics or related discipline with cognate experience
• Minimum of four years working experience within an IT environment and in a similar role
• Good knowledge of business processes and/or Accounting
• Analytical, problem solving skills and process-oriented approach to work
• Self-starter, self-managed, and able to work under stress to meet deadlines
• Collaborative, consultative and customer-oriented approach
• Strong communicator & negotiator and Affinity with the IT world
• Reliable team player with excellent communication skills
• Require effective prioritization, time management, team spirit, and organizational abilities.
• Excellent communication skill
• Prior working experience with a Core Banking System (CBS) or a software package
• Background in microfinance, banking, accounting and/or IT