DUTIES AND RESPONSIBILITIES  

• Maintain a deep knowledge of company products and services
• Build and maintain strong relationships with prospective and existing clients
• Research and pursue new business opportunities
• Identify clients’ needs and requirements and propose suitable solutions
• Provide clients with comprehensive product/service consultations and guide their decision-making process
• Upsell and cross-sell products/services to clients
• Resolve complaints and issues efficiently and in a timely manner
• Prospect for new clients and ensure client satisfaction
• Developing and implementing marketing strategies to grow the customer base
• Build long-term relationships with clients and customers
• Create strategies and work with clients to boost their brand
• Help promote and maintain a positive company image.

EDUCATIONAL & PROFESSIONAL QUALIFICATION  

• B.Sc. Business Administration, marketing, communication, or a related field.

EXPERIENCE

• 2 – 3 years’ experience in relationship management/customer service

COMPETENCYREQUIREMENTS

• Strong presentation skills
• Excellent written and verbal communication skills
• Highly organized and detail oriented
• Good conflict resolution and problem-solving skills
• Leadership and team management skills
• Proficient use of Microsoft Office