JOB OUTLINE:

Develop and rebuild relationship (Customer Relationship Management – CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

MAIN DUTIES AND RESPONSIBILITIES:

• Contact customers to present multi-brand parts and services and answer all technical and commercial inquiries
• Inform customers by phone about new product offerings
• Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
• Present relevant technical publications as appropriate to customers and explain benefits / advantages of the multi-brand products, with comparison to OEM and OE products
• Follow up on opportunities and quotes to maximize sales and results
• Assist with the solution and resolution of customer complaints raised
• Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (Salesforce)
• Ensure there are no overdue debt on customers’ parts and service account.
• Keep good control of customer list and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
• Report any prime product sales leads to his / her supervisor, manager or the prime product manager
• Perform any other related duties as required by product support sales management

PERSON SPECIFICATION:

• HND/B.Sc. Engineering or equivalent.
• At least 2 years’ experience in similar industry (sales, marketing & technical experience)
• Computer literate (MS word, Excel).