Job Summary:

• The IT Executive will oversee the company’s ICT infrastructure, ensuring smooth operations, security, and efficiency of all IT systems. 
• This individual will ensure that the company’s technology infrastructure is secure, efficient, and aligned with operational needs. The ideal candidate is hands-on, solution-oriented, and capable of supporting both strategic and day-to-day IT functions, including hardware, software, networking, systems administration, user support, and vendor engagement.

Responsibilities: 

I.T. Operations and Infrastructure

• Plan, implement, and maintain a reliable I.T. infrastructure (hardware, software, network, internet, backup systems, and power protection).
• Manage daily operations of I.T. services and support (e.g., email, ERP, shared drives, printers, cybersecurity). 
• Troubleshoot and resolve hardware and software issues across departments promptly.

Department Leadership and Supervision

• Supervise and support junior I.T. staff, providing training and oversight as needed.
• Maintain documentation of systems architecture, licenses, access controls, and change logs.

Systems Administration and Data Management

• Oversee user access management and data security protocols across platforms.
• Ensure scheduled data backups, proper data storage, and disaster recovery readiness.
• Monitor system uptime and coordinate necessary maintenance or upgrades.

I.T. Strategy and Digital Improvement

• Identify and recommend technology-based improvements to enhance business efficiency.
• Support the digitalization of key workflows and the integration of software tools.
• Work closely with department heads to align I.T. services with business needs.

Vendor and Stakeholder Management

• Source, evaluate, and manage I.T. vendors (e.g., ISPs, hardware providers, software partners).
• Work with Procurement to negotiate service level agreements (SLAs) and ensure compliance with performance expectations.
• Communicate with internal stakeholders to manage I.T.-related projects and transitions effectively.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years relevant experience in a technical support or I.T. systems role, with at least 2 years in a supervisory or lead capacity.
• Strong understanding of network systems, cybersecurity, ERP platforms, and Microsoft 365.
• Proven ability to troubleshoot hardware/software issues and manage I.T. projects end-to-end.
• Experience in establishing or managing an internal IT helpdesk or function is an advantage.
• Excellent communication, documentation, and stakeholder engagement skills.
• High level of integrity, accountability, and problem-solving ability.

Key Competencies

• Technical proficiency and practical troubleshooting ability
• Attention to detail and risk awareness
• Planning and execution
• Team supervision and cross-functional collaboration
• Initiative and ownership
• Clear communication and user-focused service