Department: Retail & Sales
Reports To: Store Manager
Location: Igbosere, Lagos On-Site
Compensation: Base Salary + Commission/Bonus Structure

About The Wig & Gown Chambers:

For over 15 years, Princess Legal World Ltd has been the trusted authority for legal professionals. We provide the highest quality barrister wigs, court gowns, accessories, and a comprehensive selection of law books and journals. Our store is more than a shop; it is a destination where tradition, precision, and professional excellence meet.

Position Overview:
You are the face of our esteemed brand, providing an exceptional, knowledgeable, and discreet service to our clientele of barristers, solicitors, judges, law students, and academics. This role requires a unique blend of high-end retail skills, a deep understanding of our specialized products, and the ability to guide clients through important professional purchases with confidence and expertise.

Key Responsibilities:

• Customer Service & Sales:
  • Provide a consultative, personalized shopping experience, understanding each client’s specific needs (e.g., full court dress for a new barrister, a replacement wig, or critical legal texts).
  • Expertly demonstrate products, explain features, materials, and traditions (e.g., types of wigs: bench, bob, full-bottom; gown materials; book editions).
  • Achieve and exceed individual and store sales targets through relationship-building and upselling/cross-selling (e.g., matching a gown with bands, a wig with a collar).
  • Handle transactions accurately using our POS system and manage client accounts with discretion.
• Product Knowledge & Stewardship:
  • Maintain expert-level knowledge of all products: wigs (maintenance, fitting), gowns (sizing, styling), accessories, and key law publications.
  • Assist with fittings for wigs and gowns, ensuring a perfect and comfortable fit.
  • Care for high-value, delicate inventory, including light maintenance of wigs and gowns on-site.
  • Stay updated on new legal editions, product lines, and traditional protocols.
• Store Operations:
  • Ensure the sales floor is immaculate, organized, and reflects our brand’s prestige.
  • Manage inventory through restocking, receiving shipments, and conducting stock counts.
  • Assist in creating visually appealing displays for both attire and books.
  • Uphold all security procedures, especially for high-value items.

Qualifications & Skills:

Essential:

• Proven experience in high-end retail, luxury goods, or specialist retail.
• Exceptional interpersonal, communication, and customer service skills.
• Ability to learn and retain detailed product information.
• Professional, polished, and discreet demeanor.
• Strong numeracy skills and comfort with technology (POS systems, basic inventory software).
• Physical ability to stand for extended periods and handle delicate garments.

Highly Desirable:

• A keen interest in or basic knowledge of the legal profession, its history, and traditions.
• Prior experience in tailoring, fabrics, book retail, or a related field.
• Experience with fittings or personal shopping.

What We Offer:

• Competitive base salary with an attractive commission/bonus structure.
• Employee discount on our prestigious products.
• Comprehensive training on legal attire, traditions, and our product lines.
• Opportunity to work in a unique, respected, and stable environment.
• [List other standard benefits: Pension, Holiday, etc.]

Person Profile / Person Specification

This profile defines the ideal candidate’s attributes using an Essential vs. Desirable framework.

Attribute Category	Essential Criteria (Must Have)	Desirable Criteria (Nice to Have)	How Assessed
Experience & Knowledge	2+ years in customer-facing retail, preferably in mid to high-end. Basic comfort with fabrics/materials.	Worked in legal, academic, theatrical costuming, or luxury bespoke retail. Familiarity with legal terminology or publishing.	CV/Application & Interview
Skills & Abilities	Outstanding verbal communication & active listening. Ability to build instant rapport & trust. Accurate cash handling & POS operation.	Ability to conduct a professional fitting. Basic knowledge of book genres/publishers.	Role-play/Scenario Test & Interview
Personal Competencies	Service Excellence: Driven to provide a flawless, tailored experience. Discretion & Professionalism: Understands the confidential nature of serving legal professionals. Detail-Oriented: Meticulous in handling products, orders, and client notes.	Intellectual Curiosity: A genuine interest in learning about legal traditions and products. Aesthetic Sense: An eye for presentation and detail.	Behavioral Interview & Reference Checks
Personal Attributes	Presentable, poised, and patient. Resilient and calm under pressure. Honest and reliable.	A naturally helpful and consultative personality. Takes pride in being a trusted expert.	Interview