Job Duties & Responsibilities

• Coordinate design and implementation with Head ICT to ensure alignment with area/cluster objectives and corporate strategic IT direction
• Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment
• Monitor, Diagnose, and adjust performance on LAN and networks
• Manage shared technology resources
• Carry out periodic preventative maintenance on machines to ensure their reliability and availability
• Manage secure network access for remote users
• Keep up to date with new technology
• Evaluating technology risks to develop a network disaster recovery plan and backup procedures.
• To be able to quickly and competently diagnose network issues and to resolve or externally escalate them when required
• To assist in the production and maintenance of documentation relating to the Company’s ICT system
• To assist in the administration of the Company’s communication systems including mobile phones, internet connection, and telephone system
• Takes responsibility for the day-to-day operational effectiveness of the Company’s ICT security and compliance with the responsibility of investigating Cybersecurity breaches

 Educational Qualifications, Certifications and Experience:

Educational Qualifications:

• Minimum of HND/BSc in Electrical Electronics, Computer Science/Engineering, or other applicable degree course
• Necessary certifications such as CCNA, CCNP, CISA, MCSA, et al

Experience:

• Minimum of 5 years experience in a similar role

Competencies:

• WAN & LAN Management
• VPN
• System troubleshooting
• System maintenance
• Database management
• Microsoft Windows network infrastructure savvy
• AD and DNS savvy
• Knowledge of ICT regulations
• Attention to detail
• Report writing
• Crisis Management skills
• Interpersonal skills