Job Responsibilities:

• Develop and implement recruitment strategies to attract top talent across operational and client-facing roles.
• Coordinate and conduct interviews, reference checks, and selection processes.
• Manage smooth onboarding and orientation programs for new hires.
• Support line managers in setting KPIs and addressing performance-related issues.
• Design and implement training plans to improve staff competencies, especially in customer service, travel management systems, and sales.
• Manage employee relations, including conflict resolution, grievances, and disciplinary actions.
• Develop and update HR policies and procedures in compliance with labor laws and best practices.
• Ensure compliance with all employment regulations and internal controls.
• Maintain HR records, contracts, and employee documentation.

Job Requirements:

• Bachelor’s degree in human resource management, Business Administration, or related field (Master’s or CIPM certification is an advantage).
• 4–7 years of progressive HR experience, preferably in a service-oriented or customer-facing industry.
• Prior experience in a travel/tourism company or hospitality environment is highly desirable.
• Strong understanding of HR principles, labor laws, and HR best practices.
• Excellent interpersonal, negotiation, and communication skills.
• Problem-solving, conflict resolution, and decision-making abilities.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office and HR software (e.g., Zoho People, BambooHR, or similar platforms).