Role Overview

• We are seeking a highly strategic and experienced Human Resources Business Partner (HRBP) Manager to join our dynamic HR team. This role will serve as a trusted advisor to senior leadership and departmental heads, driving people-focused strategies that strengthen organizational effectiveness, enhance employee engagement, and align with PalmPay’s long-term growth objectives.

 

• The HRBP Manager will be responsible for building strong partnerships across the business, delivering end-to-end HR solutions in performance management, talent development, employee relations, and workforce planning. The ideal candidate is results-driven, people-oriented, and skilled at balancing strategic initiatives with hands-on HR operational support.

Key Responsibilities

Stakeholder Engagement

• Act as a strategic partner to business leaders, providing guidance on organizational design, workforce planning, succession planning, and leadership development
• Foster and maintain strong relationships with leaders and employees across all levels of the organization

Talent Management & Development

• Collaborate with senior leadership to align HR strategies with business goals and influence organizational change initiatives
• Design and implement talent management strategies covering recruitment support, onboarding, career progression, succession planning, and retention
• Partner with the Learning & Development team to assess training needs and deploy learning interventions that close capability gaps
• Promote and drive diversity, equity, and inclusion (DEI) initiatives across teams and geographies

Performance Management

• Lead the full performance management cycle, including goal-setting, mid-year reviews, and annual appraisals
• Provide coaching and support to managers to build a feedback-driven, high-performance culture

Employee Relations & HR Operations

• Analyze performance data, identify trends, and recommend interventions to enhance productivity and employee engagement
• Provide expert guidance on complex employee relations issues, ensuring alignment with company values, labor laws, and compliance standards
• Oversee adherence to regulatory requirements across all operating locations

HR Data & Analytics

• Support HR operations including payroll processes, HR reporting, and maintaining accurate employee records on the HRIS
• Leverage HR data and metrics to generate actionable insights for decision-making and strategic planning
• Track and report on HR KPIs and workforce analytics to evaluate HR program effectiveness and identify areas for improvement

Requirements
Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage)
• Minimum of 6–8 years’ progressive HR experience, including at least 3 years in a HRBP or HR leadership role
• Professional HR certification (e.g., CIPM, SHRM, PHR) strongly preferred
• Proven success in managing HR in a high-growth, fast-paced environment (experience in tech, fintech, or financial services is desirable)
• Experience working with distributed teams across multiple locations

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace
• Hands-on experience with HRIS platforms, performance management tools, and data visualization systems
• Strong knowledge of Nigerian labor laws; familiarity with employment practices in other African countries is an added advantage

Core Competencies

• Exceptional stakeholder management and relationship-building skills
• Strong analytical and problem-solving abilities with a data-driven mindset
• Sound judgment in handling sensitive employee matters and maintaining confidentiality
• Ability to manage multiple priorities while driving HR strategic projects
• Excellent communication, facilitation, and presentation skills
• Strong leadership presence with proven coaching and mentoring cap