Job Summary

• We are a fast-growing hospitality group with multiple business units, including Quick Service Restaurants, Fine Dining & Lounges, and an upscale Nightclub.
• Our success is built on our people, and we are committed to creating a high-performance culture that prioritizes continuous growth, employee engagement, and professional development.
• We are seeking a HR Operations – Learning & Development Executive to join our dynamic HR team.
• This role is critical to driving employee development, enhancing operational efficiency, and ensuring alignment between business goals and workforce capability.

Key Responsibilities
Training Design & Delivery:

• Conduct Training Needs Analysis (TNA) across different departments and roles to identify skill and performance gaps.
• Design, develop, and deliver engaging training programs (classroom, e-learning, on-the-job, and blended learning).
• Create learning content, manuals, videos, and digital modules aligned with organizational goals.
• Facilitate onboarding, induction, and role-specific training for new and existing employees.
• Collaborate with department heads to ensure training programs address real operational challenges.

Learning & Talent Development:

• Develop leadership and supervisory training programs to support internal career progression.
• Track and evaluate the effectiveness of learning initiatives using feedback, performance metrics, and KPIs.
• Partner with HR Operations to design employee development plans and career pathways.
• Support succession planning through targeted development interventions.
• Promote a culture of continuous learning, knowledge sharing, and employee empowerment.

HR Operations:

• Support the HR Manager in daily operations, policy implementation, and compliance monitoring.
• Develop and maintain HR databases, ensuring accurate records of employee training, certifications, and performance evaluations.
• Track and report on HR operational metrics such as turnover, training participation, employee engagement, and performance improvement.
• Assist with HR audits, compliance checks, and standard operating procedures (SOPs) across all units.
• Support employee relations initiatives, including engagement surveys, welfare activities, and career progression programs.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field.
• Minimum of 3–5 years’ experience in HR operations, learning & development, or talent management (hospitality industry experience is a strong advantage).
• Strong knowledge of HR best practices, training design, and employee engagement strategies.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in HRMS platforms, digital training tools, and MS Office Suite.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.