Responsibilities

The ideal candidate will (but is not limited to):

• Serve as the first point of contact for clients, visitors and staff, providing a professional, welcoming, and friendly reception experience.
• Answer, screen, and direct incoming calls, emails, and inquiries promptly and courteously, ensuring effective communication across departments.
• Manage the full recruitment and onboarding process, ensuring timely hiring, effective orientation, and smooth integration of new employees.
• Greet and assist guests, visitors, and clients, ensuring they are attended to appropriately and directed to the right personnel or department.
• Maintain a clean, organized, and professional front desk and reception area at all times.
• Maintain accurate and confidential employee records, HR databases, and employment documentation in compliance with company policies and labor regulations.
• Manage incoming and outgoing correspondence, including mail, deliveries, and courier services, ensuring accurate distribution and record-keeping.
• Schedule and coordinate appointments, meetings, and conference room bookings, maintaining up-to-date calendars and logs.
• Coordinate performance appraisals and staff development initiatives to support continuous employee growth and organizational effectiveness.
• Maintain visitor logs, issue visitor badges, and ensure compliance with security and access procedures.
• Handle employee relations matters, providing guidance on HR policies, resolving grievances, and promoting a positive work environment.
• Handle inquiries regarding company information, services, and policies, or direct them to the appropriate personnel for resolution.
• Support HR or administrative functions such as distributing forms, assisting with onboarding documentation, and updating contact lists.
• Administer compensation, benefits, and leave management while ensuring compliance with labor laws and company procedures.
• Monitor and manage front office supplies, ensuring availability and timely replenishment.
• Coordinate with maintenance and cleaning staff to ensure the reception area and meeting rooms remain well-presented.
• Report and escalate customer or visitor concerns promptly to the appropriate department or supervisor.
• Prepare HR reports and analytics for management use and contribute to the continuous improvement of HR systems and processes.
• Uphold company confidentiality, professionalism, and customer service standards in all interactions.
• Perform other related duties as assigned by management to support office operations and enhance organizational efficiency.

Requirement

• Bachelor’s degree in Business Administration, Human Resources, Office Management, or a related field.
•  Proven experience in front desk, administrative, or HR support roles.
• Familiarity with HR processes including recruitment, onboarding, employee records, and performance management.
• Proficiency in office software (MS Office Suite, email, calendar management, and database systems).
•  Minimum of 3–5 years’ experience in HR, administrative, or front desk roles.
• Strong understanding of office procedures, reception duties, and administrative operations.
•  Knowledge of labor laws and HR compliance requirements is an advantage.
• Excellent written and verbal communication skills.
• High level of discretion and ability to maintain confidentiality.
• Ability to multitask and prioritize work in a fast-paced environment.
• Professional appearance and demeanor, with strong interpersonal skills.

Required Competencies:

• Strong ability to manage HR, admin, and front desk functions simultaneously.
•  Professional verbal and written communication with excellent customer service orientation.
• Accuracy and timeliness in handling documentation, correspondence, and HR data.
•  Proactive approach to problem-solving and office coordination.
•  High level of reliability, confidentiality, and professionalism.