Our client is a leading trichology and healthy hair-care practice dedicated to excellence, professionalism, and unparalleled client care. We are seeking an exceptional and highly organized HR & Admin Manager to join our dedicated team.

This pivotal role requires a firm, emotionally intelligent, and experienced professional to strengthen our team culture, manage all people operations, and ensure smooth administrative workflows across our fast-paced service environment.

Key Responsibilities

As our HR & Admin Manager, you will be instrumental in managing both our most valuable asset—our people—and the systems that keep us running efficiently.

• Manage end-to-end recruitment for all departments (technicians, admin, operations, support staff).
• Coordinate onboarding and induction, ensuring new hires understand Tresses’ values, SOPs, and expectations.
• Track and facilitate performance reviews in collaboration with department heads.
• Handle attendance monitoring, disciplinary processes, and conflict resolution with fairness and empathy.
• Maintain updated employee files, contracts, leave records, and compliance documents.
• Support employee welfare, engagement, and culture development.
• Ensure all HR processes comply strictly with Nigerian Labour Law.
• Manage company-wide calendars, schedules, meetings, and internal communications.
• Oversee documentation: drafting letters, memos, HR correspondence, reports, and internal notices.
• Maintain accurate digital and physical records (staff files, reports, procurement, SOPs).
• Ensure efficient information flow between the CEO, Operations, Finance, and Admin functions.
• Monitor documentation for procurement, vendor communication, and internal controls.
• Coordinate small events, trainings, onboarding sessions, and internal meetings.
• Maintain and update the Employee Handbook, HR policies, and operational guidelines.
• Ensure staff adhere to Tresses’ standards for professionalism, conduct, confidentiality, and client interaction.
• Support health & safety compliance and escalate facility issues to the Operations Manager.
• Coordinate hair technician trainings with the CEO/Operations Manager.
• Organize quarterly development workshops for admin, operations, and communications staff.
• Identify staff training needs and propose relevant courses or development programs.

REQUIREMENTS

We are looking for a highly capable individual who embodies the following traits:

• 3–5 years of experience in HR, office administration, or operations (service industry experience preferred).
• Excellent people management and communication skills.
• Highly organized, structured, and strong with documentation.
• Ability to enforce rules with fairness, empathy, and consistency.
• Strong writing ability for HR documents, process documents, and reports.
• Confident managing calendars, information flow, and internal communication.
• Deep knowledge of Nigerian labour laws and HR best practices.
• Proficiency in Google Workspace, Excel, and admin/HR software.