About the job

• We are seeking a highly strategic and operational Hotel Manager to lead the day-to-day management of one of our flagship hotels. The ideal candidate will be responsible for overseeing all operational aspects, ensuring exceptional guest experiences, driving profitability, and aligning with Landmark Africa’s vision of excellence.

Key Responsibilities:

• Oversee the full operations of the hotel, ensuring all departments (front office, housekeeping, F&B, maintenance, etc.) run smoothly and efficiently.
• Develop and execute strategic plans to drive revenue, guest satisfaction, and operational excellence.
• Lead, mentor, and motivate department heads and staff to achieve operational goals.
• Ensure compliance with all health, safety, and legal regulations.
• Implement high standards for service delivery and consistently monitor guest feedback to make improvements.
• Collaborate with marketing, sales, and finance teams to drive occupancy and revenue targets.
• Manage budgets, forecast financials, and control operational costs without compromising quality.
• Champion the Landmark Africa culture and deliver consistently outstanding guest experiences.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 8+ years of progressive experience in hotel management, with at least 3 years in a leadership role.
• Strong strategic thinking with a hands-on operational approach.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record in improving service standards, financial performance, and staff engagement.
• Deep understanding of hotel operations, revenue management, and guest service best practices.