Job Summary

• A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
• The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.

Key Responsibilities

• Oversee front desk operations, including reservations, check-in/check-out, and guest services.
• Supervise, train, and schedule front office staff to ensure efficient and professional service.
• Resolve guest complaints and ensure prompt responses to inquiries and issues.
• Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
• Ensure accurate billing, cashiering, and financial procedures at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Prepare and analyse front office reports and performance metrics.

Skills & Qualifications

• Degree or diploma in Hospitality Management or related field.
• Proven experience in front office or guest services, preferably in a supervisory role.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel management software (e.g., OPERA, IDS).
• Strong problem-solving abilities and a guest-focused mindset.