Hospitality Manager Job at CVM Career Company

Job title: Hospitality Manager Job at CVM Career Company

Company:

Job description: The CVM Career Company – Our client, Redeemers Health Village (RHV) is a leading faith-based healthcare facility located in Redemption City, along the Lagos-Ibadan Expressway.They are recruiting to fill the position below:Job Position: Hospitality Manager
Job Locations: Lagos and OgunJob Summary

• We are committed to delivering holistic, patient-centered care and maintaining a serene healing environment.
• As part of our ongoing growth, we are seeking a qualified and experienced Hospitality Manager to lead and enhance the quality of our non-clinical services.

Position Overview

• The Hospitality Manager will play a critical role in ensuring that patients, visitors, and staff experience the highest standard of comfort, cleanliness, service, and overall hospitality within the hospital environment.
• The ideal candidate will have 5–8 years of experience in hospitality or healthcare settings and possess strong leadership and customer service skills.

Key Responsibilities

• Oversee the day-to-day operations of all hospitality services, including housekeeping, food & beverage, portering, and front-of-house services.
• Ensure that cleanliness, ambience, and comfort within patient areas meet healthcare and hospitality standards.
• Manage vendor relationships for hospitality supplies and services, ensuring compliance with safety and hygiene regulations.
• Train, motivate, and evaluate hospitality staff to maintain high performance and customer focus.
• Respond promptly to patient and visitor concerns or feedback regarding hospitality-related matters.
• Supervise hospitality teams to maintain exceptional service delivery across all departments.
• Develop and implement quality assurance systems to regularly evaluate guest and patient satisfaction.
• Coordinate with clinical and administrative departments to ensure seamless service delivery and patient-centered care.
• Ensure compliance with infection prevention and control protocols in line with hospital policies.
• Support in planning and execution of official hospital events and special engagements.

Requirements

• Degree in Hospitality Management, Business Administration, Healthcare Management, or a related field is an advantage.
• 5 – 8 years of proven experience in hospitality management, preferably within a healthcare or hotel environment. Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage large teams and service functions.
• Understanding of patient care standards and infection control practices.
• Ability to work in a fast-paced, high-demand environment.

Method of Application
Interested and qualified candidates should send their CV and Cover letter to: using the Job Position as the subject of the mail.

Expected salary:

Location: Ogun

Job date: Mon, 12 May 2025 07:40:27 GMT