Job Summary

• Our hospital in Agip, Port-Harcourt is looking for an admin/practice manager who will be responsible for managing the overall operations of the hospital’s practice, overseeing administrative, financial, and clinical functions to ensure efficient, effective, and high-quality patient care delivery.

Main Duties

• Manage the day-to-day operations of the practice, ensuring smooth workflows and efficient use of resources.
• Develop and implement policies and procedures to improve practice efficiency, patient care, and regulatory compliance.
• Oversee patient scheduling processes to optimize appointment availability and minimize wait times.
• Ensure accurate and secure maintenance of patient medical records in compliance with privacy regulations.
• Oversee the management of medical supplies and equipment, ensuring adequate stock levels and cost-effective procurement.
• Develop and manage the practice budget, ensuring efficient allocation of resources and cost control.
• Oversee the revenue cycle management process, including billing, coding, and collections, to maximize revenue and minimize denials.
• Prepare and analyze financial reports to monitor practice performance and identify areas for improvement.
• Oversee the management of accounts payable and receivable, ensuring timely and accurate processing of invoices and payments.
• Regularly monitor financial performance against budget and key performance indicators KPIs, taking corrective action as needed.
• Support the HR in managing the recruitment and hiring process for hospital staff, ensuring qualified candidates are selected.
• Develop and implement training programs for staff on practice policies, procedures, and best practices.
• Conduct regular performance evaluations of staff, providing feedback and coaching to improve performance.
• Address employee relations issues, ensuring a positive and productive work environment.
• Oversee staff scheduling and timekeeping processes, ensuring adequate staffing levels and accurate payroll processing.
• Ensure compliance with all applicable healthcare regulations, including HIPAA, OSHA, and other relevant laws and guidelines.
• Identify and mitigate potential risks to the practice, including patient safety, security, and financial risks.
• Implement quality assurance programs to monitor and improve the quality of patient care and practice operations.
• Oversee infection control practices to minimize the risk of healthcare associated infections.
• Develop and implement emergency preparedness plans to ensure the safety of staff and patients in the event of a disaster or emergency.
• Implement strategies to improve patient satisfaction, such as patient surveys, feedback mechanisms, and service improvement initiatives.
• Address patient complaints and concerns in a timely and professional manner, resolving issues to the satisfaction of patients.
• Provide patients with education and resources to promote their health and well-being.
• Provide customer service training to staff to ensure they provide excellent service to patients.
• Manage the waiting room environment to ensure a comfortable and welcoming experience for patients.
• Oversee the management of the practice’s electronic health record EHR) system, ensuring accurate and efficient use of the system.
• Identify and implement new technologies to improve practice efficiency, patient care, and communication.
• Analyze practice data to identify trends, opportunities, and areas for improvement.
• Implement and manage telehealth services to expand access to care and improve patient convenience.
• Implement and maintain cybersecurity measures to protect patient data and practice systems from cyber threats.
• Build and maintain strong relationships with physicians, collaborating on practice management issues and initiatives.
• Manage relationships with vendors, negotiating contracts and ensuring quality service delivery.
• Participate in community events and activities to promote the practice and build relationships with the community.
• Collaborate with hospital administration to align practice goals with hospital objectives.
• Participate in professional organizations and conferences to stay up-to-date on industry trends and best practices.

Requirements

• Bachelorʼs Degree in Healthcare Administration, Business Administration, or a related field Master’s preferred).
• Minimum of 5 years of experience in healthcare management, with at least 3 years in a practice management role.
• Strong knowledge of healthcare regulations, compliance standards, and best practices.
• Proficiency in financial management, including budgeting, revenue cycle management, and financial reporting.
• Excellent leadership, communication, and interpersonal skills.
• Experience with electronic health record EHR) systems and other healthcare technologies.
• Certification in medical practice management (e.g., CMPE) is a plus.

Salary
N150,000 – N200,000 monthly

Other Benefits:

• Health cover
• Leave Allowance