Job Summary:

• The Hospital Manager will oversee the daily operations, strategic planning, and administrative functions of the Cardiac Center in Kano.
• The role involves managing financial performance, human resources, compliance, patient experience, and operational efficiency while working closely with the medical team to ensure the highest quality of cardiac care. 

Key Responsibilities 

• Strategic Leadership & Planning 
• Collaborate with the Medical Director and governing board to develop and execute the hospital’s strategic and business plans. 
• Create and implement annual operational, marketing, and financial plans. 
• Foster a culture of excellence, teamwork, and continuous improvement. Operational Management 
• Oversee day-to-day hospital operations, ensuring smooth patient flow and efficient service delivery. 
• Ensure all departments operate within budget and meet set performance targets. 
• Manage facility maintenance, equipment functionality, and technology systems to support optimal patient care. 
• Develop, review, and update hospital policies, procedures, and protocols. Financial & Resource Management 
• Oversee budgeting, financial planning, and resource allocation. 
• Monitor accounts receivable, accounts payable, and cash handling. 
• Approve and manage procurement of medical equipment, supplies, and services. 
• Analyse financial reports and recommend cost-control strategies to improve profitability. Human Resource Management 
• Recruit, train, supervise, and appraise hospital staff. 
• Assign responsibilities, schedule shifts, and manage staffing to ensure adequate coverage. 
• Facilitate onboarding, professional development, and leadership training programmes. 
• Handle employee relations, disciplinary actions, and conflict resolution in line with HR best practices. 1 Patient Care & Experience 
• Ensure a high standard of patient care, safety, and satisfaction. 
• Develop and monitor quality improvement and patient safety initiatives. 
• Address patient complaints and concerns promptly and effectively. 
• Oversee infection control and risk management procedures. Compliance & Governance 
• Ensure adherence to Nigerian healthcare regulations, licensing requirements, and quality standards. 
• Implement and monitor health and safety policies in compliance with OSHA and other regulatory requirements. 
• Maintain hospital accreditation and certification standards. Stakeholder Engagement & Public Relations Build and maintain strong relationships with referral hospitals, healthcare partners, government agencies, and community organizations. 
• Coordinate hospital participation in community outreach, health education, and public awareness programmes. 
• Represent the hospital at conferences, professional events, and stakeholder meetings. 

Qualifications & Experience 

• Bachelor’s degree in Healthcare Administration, Hospital Management, Business Administration, or related field.
• Minimum of 7 years’ proven experience in hospital or healthcare facility management, preferably in a cardiac or specialist care environment. 
• Strong understanding of healthcare operations, patient care standards, and medical facility regulations. 
• Demonstrated leadership, strategic planning, and financial management skills. 
• Strong leadership and team management abilities. 
• Excellent communication and interpersonal skills. 
• Proficient in budgeting, resource allocation, and financial reporting. 
• Problem-solving and decision-making skills under pressure. 
• Knowledge of hospital accreditation processes and healthcare compliance requirements. 
• Ability to foster a patient-centred and service-oriented culture. 2