Job Summary

• We are seeking a reliable, detail-oriented and professional HMO Desk Officer to join our front office team.
• This role is key in ensuring smooth interactions between the hospital, Health Maintenance Organisations (HMOs) and patients.
• The HMO Desk officer will handlepatient registration, process HMO approvals, verify coverage and maintain accurate HMO records while upholding excellent customer service standards.

Responsibilities

• Serve as the primary point of contact for all HMO-related patient interactions.
• Register patients under their respective HMOs and confirm eligibility before consultations or treatments.
• Obtain and process pre-authorisations and approvals from HMO for procedures, medications and investigations.
• Manage proper filing and retrieval of both HMO and general patient records, ensuring easy access when needed.
• Communicate effectively with HMO representatives to resolve queries, discrepancies or approval delays.
• Work closely with the Accounts and Billing team to reconcile HMO claims and ensure accurate submissions.
• Guide patients through their HMO benefits, limitations and required procedures in a polite and professional manner.
• Ensure confidentiality, accuracy and proper arrangement of all HMO-related documents.
• Uphold professional etiquette by greeting staff, patients and visitors courteously and maintaining clear, respectful communication at all times.
• Adhere strictly to hospital policies and procedures regarding patient information and HMO claims.

Requirements

• Bachelor’s degree in any field (Health, Administration or related fields are an added advantage).
• Must reside in Benin city.
• Strong organisational and multitasking skills with attention to detail.
• Proficient in computer use, including Microsoft Office and hospital/insurance software.
• Excellent communication and interpersonal skills for effective interaction with patients, staff and HMO partners.
• Ability to take instructions, follow hospital procedures and execute tasks independently when required.
• Demonstrated ability to operate and navigate HMO portals confidently, without supervision, for verifications, approvals and claims processing.
• Previous experience in HMO desk operations, billing or hospital records management is an added advantage.
• Professional demeanor, discipline and accountability are essential.