Role Responsibilities

• Responsible for the overall management of technical operations team which includes setting strategic direction and objectives for the department.
• Lead and drive the formulation of company-wide underwriting policies and the enforcement of implementation for advancing strategic objectives.
• Evaluate the performance of direct reports for compliance with established underwriting policies and objectives of the company and contributions in attaining objectives.
• Adhere to all regulatory monthly, quarterly and annual reports.
• Maintain company standards across the technical units for the achievement of corporate objectives.
• Oversee the claims function which includes providing strategic insight into regulatory issues which impact the Claims operation, review of claims process and output for adherence to any legal requirements and oversight of claims function.
• Management of the claims’ quality assurance and quality control functions, by providing leadership and direction to all aspects of the quality effort including, but not limited to, regulatory compliance, departmental procedures and customer service.
• Management of the Claims unit operational compliance functions, which includes ensuring all operational compliance with regulatory review and implementation of regulatory changes impacting the Claims Department.
• Monitor industry, market statistics and competitor trends in order to ensure strategic plans on market share are achieved.
• Play a supportive role in the development of the business, working closely with Executive Leadership & the Business Development team and help the organization explore business opportunities.
• Provide adequate technical support for business development and sales teams in order to achieve company objectives.
• Provide strategic development of policies and technical support for the continuous generation of new business; make annual business growth projections for the technical unit in line with economic realities.
• Ensure compliance with regulatory guidelines.
• Ensure services are delivered to key clients based on Service Level Agreements: and that priority is given to transactions and/or related matters concerning all partners.
• Analyze and identify future budgetary requirements required to achieve organizational objectives
• Manage complex claims and make appropriate and effective claims handling decisions with reference to the law, regulations, and other relevant factors.
• Drive identification of new markets for client acquisition and prioritize markets based on organizational strategies.

What we are looking for

Technical Competencies

• In-depth knowledge and understanding of the insurance industry, insurance products, distribution channels, and industry regulations.
• Ability to use specialist knowledge of insurance products and services to meet complex client needs.
• Ability to formulate underwriting strategies in the relevant class of business in order to enhance competitiveness and profitability.
• Ability to formulate claims handling strategies to maintain high standards.
• Expert knowledge of regulatory compliance requirements guiding core insurance functions.
• Familiarity with insurance product development processes, including assessing market needs, designing new offerings, and launching products.
• Excellent understanding of insurance regulations, compliance requirements, and legal standards affecting the industry.
• Proficiency in using market research tools and databases to gather relevant data and insights.
• Expertise in interpreting market data to make informed decisions and develop targeted strategies.
• Strong understanding of financial statements, budgeting, and financial modelling.
• In-depth understanding of the insurance industry landscape, trends, and competitive dynamics.
• Expertise in building and maintaining relationships with potential clients, partners, and stakeholders.
• Ability to assess potential risks associated with business opportunities and develop strategies to mitigate them.

Education and Work Experience

• Bachelor’s Degree in Insurance, Actuarial Science, Economics, Business Administration or related discipline. A master’s degree is a plus.
• Extensive experience as Head, Technical Operations with at least 12 years post qualification experience in the Insurance Industry, 6 of which must be at Senior Management Level.
• Must have a recognized professional qualification in Insurance (e.g. CIIN).
• Proficiency in the use of modern-day technology-based service delivery tools.
• Experience in interacting with regulatory agencies for the insurance industry is key.
• Strong understanding of corporate finance and measures of performance.
• Familiarity with corporate Governance and management best practices.
• Outstanding analytical and problem-solving abilities.
• Excellent organizational and leadership skills.
• High level strategic thinking and networking capabilities.
• Demonstrable skills in Information Technology as applicable to insurance business.