Overview:

LAPO Microfinance Bank is seeking a dynamic and experienced Head of Department, Business Process Management to lead and drive the bank’s business process management initiatives. The ideal candidate will be a strategic thinker with a proven track record in process improvement, automation, and technology implementation.

Responsibilities:

• Process Analysis and Improvement: 
  • Identify, analyze, and evaluate current business processes to identify inefficiencies and opportunities for optimization.
  • Develop and implement process improvement strategies, including process reengineering, automation, and streamlining.
  • Measure and track process performance metrics to assess effectiveness and identify areas for improvement.
• BPM Framework and Methodology: 
  • Establish and maintain a robust BPM framework and methodology, aligned with industry best practices.
  • Develop and implement BPM tools, templates, and standards to ensure consistency and efficiency.
  • Provide training and guidance to staff on BPM principles and methodologies.
• Technology Implementation:
  • Evaluate and select appropriate BPM technologies and tools to support process improvement and automation.
  • Oversee the implementation and integration of BPM systems and solutions.
  • Ensure effective utilization of BPM technology to drive efficiency and productivity.
• Team Management:
  • Lead and manage a team of BPM professionals, providing guidance, mentorship, and development opportunities.
  • Foster a collaborative and high-performance work environment.
  • Recruit, hire, and train qualified BPM staff.
• Stakeholder Management:
  • Build and maintain strong relationships with key stakeholders across the organization.
  • Communicate effectively with stakeholders to ensure alignment and support for BPM initiatives.
  • Address stakeholder concerns and resolve conflicts.
• Continuous Improvement:
  • Promote a culture of continuous improvement and innovation within the organization.
  • Stay updated on industry trends and best practices in BPM.
  • Identify and implement new BPM initiatives to drive organizational performance.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
• Master’s degree in Business Administration or a related field is preferred.
• Minimum of 5 years of experience in business process management, with a proven track record of successful process improvement initiatives.
• Strong understanding of BPM methodologies and tools, such as Six Sigma, Lean, and BPM software.
• Experience leading and managing teams.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.