Job Overview

• This role is critical for expanding financial services reach in Nigeria by providing convenient access to banking services through agency banking and merchant acquiring.
• The Head of Agency Banking and Merchant Acquiring plays a pivotal role in driving revenue growth and enhancing financial inclusion.

Responsibilities
Merchant & Agency Network Management:

• Identify and acquire new merchant/agency clients for payment processing services.
• Monitor the performance of agencies, ensuring compliance with established Guidelines.
• Maintain and nurture relationships with existing merchant accounts & agency banking partners
• Developing and implementing expansion and growth strategy for agency banking and Merchant network management

Payment Processing Solutions:

• Offer merchant services, such as card payment acceptance, Point of Sale (POS) systems, and payment gateways.
• Collaborate with technical teams to integrate payment solutions for merchants.
• Compliance and Risk Management:
• Implement risk assessment and fraud prevention measures.
• Ensure that merchants comply with payment industry regulations and security standards
• Assess and mitigate risks associated with agency banking operations.

Business Development:

• Identify and pursue opportunities to expand the agency banking network.
• Develop strategies to increase transaction volumes and revenue.
• Develop and execute sales strategies to achieve revenue targets.
• Analyze market trends and competition to identify growth opportunities.

Merchant Support:

• Provide merchants with technical support and assistance in resolving payment issues.’
• Understand merchants’ business needs and provide tailored solutions.

Training and Development:

• Provide training and support to merchant/agency partners to ensure they are well-equipped to serve customers.
• Keep merchants/agents informed about new products, services, and banking regulations.

Performance Tracking:

• Implement key performance indicators (KPIs) to measure the success of agency banking operations.
• Generate reports and analyze data to identify trends and areas for improvement
• Analyze transaction data to identify patterns, trends, and opportunities for optimization.

Contract Negotiation:

• Negotiate terms and conditions of merchant/agency agreements.
• Ensure that contracts are in compliance with legal and industry standards.

Marketing and Promotion:

• Develop marketing strategies to promote merchant/agency banking services.
• Collaborate with marketing teams to create promotional materials.

Qualifications

• Bachelor’s degree in business, finance, or a related field (MBA preferred).
• 6-10 years of experience in merchant acquiring, agency banking, payment.
• Strong knowledge of payment industry regulations and compliance.
• Excellent communication and negotiation skills.
• Technical understanding of payment processing systems and technologies.
• Ability to analyze data and provide actionable insights.
• Sales and business development skills.
• Problem-solving and critical thinking abilities.
• Understanding of different payment methods and trends.
• Business development and negotiation skills.
• Proficiency in relevant banking software and tools.
• Understanding of financial products and services.
• Strong leadership and team management skills.
• Knowledge of banking regulations and compliance.