Job Summary

• The General Manager will provide strategic and operational leadership for the overall management of the bank’s business activities. The role is responsible for driving growth, profitability, regulatory compliance, innovation, and customer satisfaction in alignment with the institution’s mission of empowering low- and middle-income individuals and SMEs through accessible financial services.
• The ideal candidate will demonstrate strong business acumen, a deep understanding of the microfinance sector, and proven capacity to lead teams toward achieving sustainable results.

Key Responsibilities
Strategic Leadership and Planning:

• Develop and implement strategic and business plans that align with the bank’s long-term goals.
• Drive innovation in products and service delivery, including digital transformation initiatives.
• Analyze market trends and competitive activities to ensure the bank maintains a strong market position.

Business Growth and Revenue Generation:

• Oversee business development initiatives to increase the bank’s customer base, deposits, and loan portfolio.
• Identify and pursue new business opportunities that support financial inclusion objectives.
• Lead the development of new financial products and digital services that meet customer needs.

Financial and Operational Management:

• Ensure effective financial planning, budgeting, and performance monitoring across all departments.
• Drive operational efficiency and service excellence across branches and digital platforms.
• Ensure profitability targets are achieved while maintaining prudent cost management.

Risk Management and Compliance:

• Ensure full compliance with CBN, NDIC, and other regulatory bodies’ requirements.
• Maintain effective internal control systems and oversee enterprise risk management frameworks.
• Supervise audits and implement corrective measures to address identified gaps.

Leadership and People Development:

• Lead, coach, and motivate departmental heads and branch managers to deliver on organizational goals.
• Foster a high-performance culture built on teamwork, accountability, and continuous learning.
• Champion staff development initiatives to build institutional capacity.

Stakeholder and Community Engagement:

• Build strong relationships with regulators, investors, business partners, and customers.
• Represent the bank at industry events, public engagements, and policy discussions.
• Promote a strong brand image consistent with the institution’s values and mission.