Position Summary

The General Manager (GM) is responsible for overseeing all aspects of Eastern & Western Hospital’s operations — including finance, administration, marketing, human resources, customer relations, and public engagement — and reports directly to the Board of Directors. This is a multi-tasking leadership role that requires supervision, strategic guidance, and innovative thinking to ensure continuous optimization and growth of the hospital.

Key Responsibilities

Finance

• Supervise all financial transactions and documentation.
• Ensure patients’ payments are properly recorded in the hospital software by cashiers.
• Work closely with hospital management to prepare and maintain budgets, monitor expenses, and ensure cost control.
• Track profitability and financial performance metrics.

Administration

• Oversee smooth workflow across all hospital departments, including Nursing, Admin, and Accounts.
• Ensure an efficient patient triage system at the reception to enhance client satisfaction.
• Enforce staff discipline, adherence to hospital policies, and compliance with relevant laws and regulations.
• Maintain a clean, safe, and standard hospital environment; ensure prompt maintenance, repairs, and facility improvements.
• Oversee record-keeping, procurement, and inventory control — ensuring consumables arewell-documented and replenished on time.
• Compile periodic business performance statistics and submit reports to the CEO.

Human Resources

• Manage staff recruitment, deployment, and payroll supervision.
• Organize staff schedules, ensure efficient duty rosters, and maintain healthy staff relations.
• Conduct basic training, mentorship, and periodic team-building activities.
• Ensure fair performance evaluation and adherence to HR policies.

Marketing & Publicity

• Develop and implement creative strategies to attract new clients and retain existing ones.
• Coordinate hospital branding, publicity, and digital presence, including website and social media optimization.
• Design marketing materials (flyers, posts, announcements) and lead promotional campaigns.
• Participate in community and partnership outreach to enhance the hospital’s visibility and reputation.

Customer Service & Public Relations

• Ensure high-quality service delivery and adherence to professional dress codes and client-handling standards.
• Maintain effective communication and relationships with government agencies, regulatory bodies, and key stakeholders.
• Oversee patient follow-up diaries and ensure timely appointment reminders and customer engagement.
• Handle client feedback and complaints professionally to improve satisfaction.

Environment & Facility Management

• Supervise housekeeping, sanitation, and waste management activities to maintain a hygienic environment.
• Oversee maintenance of hospital equipment, facilities, and utilities, ensuring they are functional and safe for use.
• Monitor repair schedules and coordinate with technicians for timely maintenance.

Core Areas of Focus

• Human Resources: Scheduling, staff relations, and training.
• Administration: Record-keeping, procurement, and public interface.
• Finance: Cost analysis, revenue tracking, and profit management.
• Customer Service: Quality assurance and service excellence.
• Environment: Cleanliness and safety compliance.
• Facility & Equipment: Maintenance and functionality.
• Marketing & Sales: Publicity, contract supply sales, and promotional strategies.

Requirements

• Bachelor’s degree (Master’s preferred); education or professional experience in developed countries is an added advantage.
• Proven leadership and communication skills.
• Basic accounting knowledge and familiarity with database systems.
• Strong computer proficiency, especially in Microsoft Excel (use of formulas for payroll, invoicing, and reporting).
• Excellent organizational and management abilities, with a problem-solving mindset.
• Demonstrated innovation, creativity, and initiative in improving operations.

Reporting Line

Reports directly to: Board of Directors / CEO