Job Summary:

The General Manager (GM) provides operational oversight for the hotel, ensuring profitability, guest satisfaction, brand reputation and service excellence. The GM is responsible for managing budgets, leading teams, maintaining high-quality standards and driving growth across all hotel departments.

Key Responsibilities:

• Develop and implement strategic plans to achieve revenue, occupancy, and profitability targets.
• Oversee daily hotel operations and ensure alignment with overall business goals.
• Monitor market trends and competitors to identify new opportunities and maintain competitive advantage.
• Establish and enforce operational policies, SOPs, and brand standards.
• Control costs, optimize resources, and ensure efficient financial management.
• Work closely with the finance team to ensure timely reporting and accurate accounting.
• Maintain high standards of guest satisfaction and handle escalated complaints promptly.
• Oversee service delivery in all departments to ensure consistent and exceptional guest experience.
• Implement regular quality audits and service improvement initiatives.
• Lead, motivate, and mentor department heads and staff to achieve excellence.
• Oversee recruitment, performance management, and staff training.
• Promote a safe, inclusive, and professional work environment.
• Drive sales and marketing initiatives to attract guests, corporate clients, and event bookings.
• Collaborate with the marketing team to enhance the hotel’s visibility and brand image.
• Ensure compliance with health, safety, labor, and hospitality regulations.
• Oversee maintenance and security to ensure the safety of guests and staff.

Qualifications & Requirements:

• Minimum of an HND/BSc. in Hospitality Management, Business Administration, or related field.
• 3-5 years of experience in a similar role or at least 7 years’ experience in hospitality/hotel management
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage diverse teams and maintain operational excellence.
• Proficiency in hotel management software and Microsoft Office Suite.